Accommodations Clerk II (Hotel UMass)

University of Massachusetts Amherst
UMass Amherst

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 508385
Work type: Staff Full Time
Location: UMass Amherst
Department: Accommodations
Union: USA/MTA
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Accepts advance guest room reservations; maintains guest room inventory; performs various clerical duties.

Essential Functions

  • Accepts advance reservations by mail, telephone, or in person; examine reservations for correctness.
  • Maintains accurate records of guest room inventory.
  • Receives advance payments and follows department recording procedures.
  • Handles correspondence relating to guest reservations, services or special requests according to department policy and procedure.
  • May assist with guest registrations, telephone switchboard and other related front office duties.
  • Performs miscellaneous clerical duties, such as mail sorting, the operation of various office machines, and filing of correspondence.
  • Provides information to the public by telephone, mail or in person; responsibly answering questions concerning such matters as services, rooms, catering and special functions; and referring inquiries to the appropriate provider of services when necessary.
  • Works closely with other departments to finalize arrangements for guest accommodations.
  • Provides detailed reports as requested on room availability and prepares documents necessary for guest registration.
  • Operates the fax service of the Hotel operation and maintains related records.
  • Other Functions

    • Performs other duties as assigned.

    Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • High school diploma or equivalent.
    • One year of full-time or equivalent part-time experience in clerical work.
    • 2 years experience in the hospitality industry.
    • Working knowledge of business English, spelling and arithmetic.
    • Ability to make arithmetic computations accurately and with reasonable speed.
    • Working knowledge of office practices and procedures.
    • Skill in bookkeeping.
    • Ability to maintain departmental clerical records and to prepare reports from such records.
    • Ability to understand and carry out oral and written instructions.
    • Working knowledge of the operation and application of various office machines; may require ability to type and to proficiently operate a personal computer, telephone switchboard or computerized room inventory system.
    • Experience in performance of general clerical duties.
    • Working knowledge of hotel procedures and an understanding of general hotel operations.

    Work Schedule

    Schedule will vary based on department's needs; will include weekends and holidays.

    Salary Information

    Grade 10

    Special Instructions to Applicants

    Please provide a resume and three professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: May 20 2021 Eastern Daylight Time
    Applications close:


    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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