Job Title: Cafe Assistant
Department: Hospitality Management
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Up to 29 hours a weekThe College
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. The City
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally. Position Summary
The Café Assistant assists in the care, cleaning of the café and stocking of café disposables, grab and go food items and beverages. This position serves customers efficiently with food and drink orders and takes payments. The incumbent assists in preparation of cafe and counters before, during and at the end of service.Core Competencies
Professionalism, Adaptability, Managing Work, Energy, Continuous Improvement, Quality Orientation, Customer/Student/Employee Focus, Stress Tolerance, Collaboration, Work Standards
ESSENTIAL JOB FUNCTIONSCustomer Service
Welcomes customers by determining their food and beverage interests and preferences. This position will also assist in hot and cold food preparation and final packaging. Completes check-out transactions for customers, nurturing friendly relationships to increase loyalty and boost Café reputation. Works with and supports student interns and student employees. Educates customers by presenting and explaining the coffee drink menu and answers inquiries.
Facilities Management & Inventory
Ensures all café areas are clean & tidy. Ensures coolers are stocked with freshly rotated food items. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; and maintaining supplies, pastries, and cookies for the coffee bar. Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
Diversity, Equity, and Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties and Responsibilities
Regular, predictable, and punctual attendance is required.
Availability to work within operating hours.
Attends all required meetings and trainings.
Usual Physical Requirements:
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone, and listen. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Employee frequently uses hand or fingers to touch. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.
Restaurant environment on all three floors of the Hospitality building and occasionally in other areas on and away from campus. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities:
Knowledge of: basic food service; technology and equipment; procedures, regulations, and standards; local, state and federal food sanitation regulations.
Skill in: verbal and written communications; maintaining good public relations; customer service; conflict resolution; general typing; application of job software programs; time management and organization; problem-solving under pressure; constantly assessing and adapting to current practices to perform a task better, faster, or more efficiently; process and performance improvement; math, specifically as it relates to cash handling; customer service.
Ability to: work in a team environment and motivate team members to sustain high levels of performance; proactively prioritize needs and effectively manage resources; learn new techniques, methods, and new ways to utilize ingredients; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; think creatively to find solutions for business problems; perform complex tasks and prioritize multiple projects.
One (1) year of work experience in a full-service coffee shop, bakery, or restaurant.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Additional Information: If offered the position, candidate must successfully complete a background check and drug screen.