VoIP Network Engineer - Associate Location:
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Regular Full/Part Time:
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About Us Welcome to one of the most dynamic universities in the nation.Since 1906, UWG has been home to those who are eager to take their own path, learn, and grow. With more than 13,400 students and 85+ programs, we’ve come a long way since then. Today, we’re a regional powerhouse with locations in Carrollton, Douglasville, and Newnan, Georgia, making a difference in the lives of our students, our neighbors, and the world. The one thing that’s never changed: Amazing things happen when you Go West.For more information about UWG, visit https://www.westga.edu/about-uwg/index.phpBecoming UWGBecoming is about what we grow to be. UWG is positioning for Success in the 21st Century, introducing Strategic Priorities to help shape a comprehensive blueprint for our university. Relevance, Competitiveness and Placemaking serve as the pillars for the future of the institution. Learn more at https://www.westga.edu/becominguwg/index.php
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ITS Networking, in collaboration with Auxiliary Services, is responsible for the Unified Communications and Collaborations (UCC) functions on campus in general, and UWG's telephone system and telecommunications services in particular.
Beginning in fall of 2020, UWG is transitioning its telecommunications infrastructure from an outdated PBX system to a state of the art VoIP (Voice over IP) infrastructure. This transition will bring new capabilities within our telecommunications infrastructure including the ability to use softphone clients on desktop and laptops, call center capabilities with remote access, remote work access to UWG telephony services, and a unified client to allow for multi-mode communication channels (voice, calendar, and chat).
ITS Networking also serves as the liaison with the Georgia Technology Authority (GTA) to provide further services to the campus community such as third party (non-UWG-PBX) voice lines used for regulatory and redundancy purposes. Some other services offered by the ITS Networking are consultation and maintenance services related to new telephone equipment, relocations of existing lines, installation and maintenance of voice mail services, and Call Center consultancy/services operations.
Further important responsibilities include training faculty and staff on the use of new and/or existing Telecom/UCC features provided, keeping pace with technology changes and improvements, and consulting on various UCC needs.
The network engineer will be responsible for the following:
- The implementation and operation of the data network and supporting infrastructure
- Implementation of strategic and tactical plans in response to University network needs and opportunities
- Resolution of Helpdesk requests passed on by first-level support personnel,
- Responding to issues related to areas of specific responsibility such as network port issues, Ethernet cabling, performance, to include POTS lines etc.
- Configuration, installation, and maintenance of University network backbone hardware, cabling, and wireless services such as personal computers, system software
- Responsibility for UPS testing and evaluation of battery back-up systems and individual UPS units
- Software applications, servers, routers, bridges, switches, modems, and Internet service providers.
- As directed, investigates anomalies to assure continued stability and availability of the VoIP network using various LAN meters and sniffer tools.
- Interacts with internal and external organizations to resolve network performance.
- Coordination of activities with help desk, network services, or other information systems groups.
- Provision of updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, email, or in-person communication.
- Assists in the interviewing, hiring, and supervision of technical student assistants
Help Desk requests
Resolves Helpdesk requests passed on by first-level support personnel, responding to issues related to areas of specific responsibility such as network port issues, VoIP and nbsp; Moves Adds and Changes (MACs) in CM, VM and SMGR.N
Configures, installs, and maintains University network backbone hardware, cabling, and wireless services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, and Internet service providers. Being proactive with both Network and Voice environments.
Network stability and security
As directed, investigates anomalies to assure continued stability and availability of the network using various LAN meters and sniffer tools. Interacts with internal and external organizations to resolve network performance and security issues.
Coordination and communication
Coordinates activities with help desk, network services, or other information systems groups. Provides updates, status, and completion information to manager, problem
request tracking system, and/or users, via voicemail, email, or in-person communication
Assist with maintaining telecommunications system documentation and provide reports on telecommunications costs, accountability and system performance.
Required Educational Qualifications
Associates degree (A.A.) or equivalent from two-year college or technical school in a related field and four years related experience; Bachelor's degree (B.A.) from a four year college or university in a related field and two years related experience; or equivalent combination of education and experience.
Preferred Educational Qualifications
Minimum $45,540/annual - midpoint $58,632/annual
Knowledge, Skills, & Abilities
This position must be able to lift 40 pounds and work under somewhat adverse conditions at times. Office environment. This position is expected to comply with the University's standard working hours. In addition, this position must be available outside of normal working hours, including nights and weekends, to complete routine system maintenance, or respond to emergency system outages.
- Proficient in current Avaya Contact Center and associated application Administration
- Detailed knowledge of Avaya Session Manager, System Manager & SIP technologies
- Proficient in current Avaya voice related applications specific to Unified Communications, Contact Centers (i.e. ACD, Experience Portal, CTI, CMS, Omnichannel, etc.) and Back office.
- Understanding of Dial Plans, & carrier related technologies, E.164
- Knowledge of H.323 & SIP protocols including QoS understanding
- Able to multitask and prioritize to meet required schedules; exercise prudent time management.
- Experience working in a data-center / large enterprise environment
Must possess strong troubleshooting skills
Apply Before Date
June 2, 2021
Conditions of Employment
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, codified at 20 USC 1092 (f) as a part of the Higher Education Act of 1965, is a federal law that requires colleges and universities to disclose certain timely and annual information about campus crime and security policies.
It is always the policy of the University of West Georgia Police Department to provide to the public an annual campus security report and comply with the federal law known as the Clery Act.
Equal Employment Opportunity
It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia's affirmative
action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in
Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.