Associate Ombudsperson
- Employer
- The University of Tennessee, Knoxville
- Location
- Knoxville, TN
View more
- Administrative Jobs
- Student Affairs, Counseling
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Associate Ombudsperson
Office of Ombuds Services
The University of Tennessee, Knoxville’s Office of Ombuds Services is seeking an Associate Ombudsperson to join the department. The successful candidate must be champion of diversity, equity and inclusion and lead with a spirit of humanity, generosity, and empathy in order to serve the diverse needs of our faculty, staff and student populations. The University and Region
UTK is the state’s flagship, land-grant university. We are a Carnegie doctoral research (R1) university housing 11 colleges and 900+ programs of study. With an enrollment of 30,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people.Position Summary:
The purpose of the associate ombudsperson is to serve as an ombuds for the University of Tennessee, Knoxville and the University of Tennessee Institute for Agriculture faculty, staff, and graduate students. The associate ombudsperson will contribute to the ongoing strategic planning as well as program evaluation for the office. The associate ombudsperson will provide group facilitating training event.Position Responsibility:
- Deliver ombuds services to ombuds visitors
- Provide referrals as needed to other resources such as Human Resources, the Employee Assistance Program, the Office of Equity and Diversity, the Counseling Center, the Dean of Students, and the Office of Title IX
- Act as a consultant and mediator pursuant to the relevant policies and procedures outlined in the Faculty Handbook and university human resource policies
- Promote the university’s tradition of excellence and integrity and foster ethical professional relationships, creative thinking, and institutional improvement
- Develop and maintain notes and statistical data for purposes of identifying trends in complaints and concerns
- Engage in ombuds activities while ensuring that individual services are fulfilling the Charter for the Office and International Ombuds Association Standards of Practice and Code of Ethics
- Assist in most difficult, complex or politically sensitive cases with little or no precedent where analysis of situation or data requires reflective problem-solving
- Assist in establishing cooperative strategies to prevent future problems
- Assist the development of an annual report for the UT Knoxville chancellor, Faculty Senate, and Human Resources to include demographic information of people served, categories of issues discussed, areas of the university from which concerns came, identification of common patterns of problems, duration of cases from time of request to closure
- Assist in ongoing communications concerning the ombuds' role to the campus community and provide workshops on negotiation skills, communications, problem solving and related issues
- Present at new faculty and staff orientations, workshops, and other relevant educational outreach
- Participate in workshops as well as conferences facilitated by the International Ombuds Association for establishing/renewing Certified Organizational Ombudsman Practitioner (CO-OP) status
- Participate in mediator training
- Participate in any other professional development opportunities that will enhance ombuds services within the organization
Qualifications
Required Qualifications:Education and Experience
- Bachelor's degree with at least eight years’ experience in problem solving or alternative dispute resolution, conflict resolution or other relevant experience and a record of successfully collaborating with individuals at all levels of an organization
- Master's degree with at least four years’ experience in problem solving or alternative dispute resolution, conflict resolution or other relevant experience and a record of successfully collaborating with individuals at all levels of an organization
- Knowledge of the principles and practices of organizational ombuds
- Presentation & communication skills
- Interpersonal skills
- Ability to conduct research, analyze data, and prepare reports
- Ability to communicate with diverse groups
- Ability to interpret and apply institutional policies and procedures governing faculty, staff, and graduate students
- Ability to build relationships
- At least four years’ experience in positions that dealt with general university operations and decision-making processes including shared governance
- Has obtained the Certified Organizational Ombudsman Practitioner (CO-OP) Certification
- Knowledge of general university operations and decision-making processes including shared governance
- Knowledge of research and grant related processes including integrity and ethics
- Knowledge of both faculty affairs as well as academic affairs
For full consideration, please submit a cover letter detailing your motivation and readiness for this opportunity along with a resume or CV that includes names and contact information of three (3) professional references. Review of applications will begin immediately.
Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Office Of The Chancellor
Schedule: Full-time
Job Posting: May 17, 2021, 2:08:50 PM
Organization
Working at The University of Tennessee, Knoxville
Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion
UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.
The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.
Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.
As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.
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