Job no: 495674
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Administration and Business Operations, Customer Service, Education and Training

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

University Financial Services (UFS) is a unit within the Division of Finance and Administration. You will be joining an intentionally built culture with a strategic focus. The team follows the Enterprise Operating System (EOS) to drive results. All members of UFS are involved.

UFS's value words are:

1. Team Oriented: understands the dynamics of the team and works cohesively to accomplish a common goal.
2. Gets Things Done: prioritizes tasks and achieves the end goal.
3. Continuous Improvement: intentional commitment to making things better every day.
4. Ethical: honesty and integrity guides personal and professional behavior and judgment.
5. Adaptable: adjusts to change, being flexible, versatile, and cooperative.
6. Problem Solver: identifies and understands the interrelated components of an issue and seeks to implement solutions.
7. Respect: demonstrates care, concern and consideration for the perspective, needs and feelings of others.

This position is part of a change management team within the Office of Continuous Improvement that focuses on the wider impacts of change through a structured approach intended to focus on the adoption of changes through strategies of facilitation, engagement, project management, business process improvement and communication.

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action.

60% of Time the Process Improvement Analyst must:

• Develops project plan of overall process improvement activities including projected tasks, assignments, due dates, dependencies, accomplishments, and anticipated needs.
  Uses appropriate measurement, analysis and evaluation methods to accurately identify and document progress.
• Work with group processes to ensure meetings run well and achieve a high degree of effectiveness.
• Presents, facilitates, and leads assigned process improvement projects using process improvement methodologies.
• Coordinates with related departments and functions to consider, evaluate and document all perspectives.
• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
• Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion. Adapt facilitation style in order to engage a variety of group settings.
• Evaluates process improvement information, including policy and procedures to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
• Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
• Assess the cultural landscape and adapt change management strategies as appropriate.

35% of Time the Process Improvement Analyst must:

• Solicit input and feedback from individuals and groups that directly utilize the business process to ensure that all nuances of the business needs are uncovered and considered in the solution.
• Identify where decisions may impact the campus community and gather cross-campus perspectives to gather input, refine requirements, and bring the group to consensus.
• Ensure credibility of the process through strategies of consistency and transparency.
• Utilize change management strategies to focus on the people side of project adoption.
• Employ approaches that help transition individuals to a future state.
• Maintain Bronco Hub training resources for campus.
• Ensure accuracy of information provided and transparency is maintained.

5% Duties as assigned

• Experience with change management and facilitation
• Experience with business process improvement related projects
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Good project management skills
• Works well in a team environment
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders

Bachelor's degree and 2 years experience or equivalent level of professional experience.

Certification in facilitation, process improvement, and/or change management preferred.

Starting salary is $52,977.60. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://hrs.boisestate.edu/benefits/.

Resume and cover letter.

Advertised: May 17, 2021 Mountain Daylight Time
Applications close: June 1, 2021 11:55 PM Mountain Daylight Time