Salary: $24.61 Hourly $51,189.00 Annually
Job_Type: Full Time
Job_Number: 02447
Location: Main Campus
Division: ACA

General Summary

The Case Manager coordinates campus support systems and resources to implement a plan of care for students in need, and oversees the case management program for sensitive student problems. Serving as a member of the Student Intervention Team (SIT), the Case Manager assists the SIT Chair with overall case management by triage referrals, coordinating interventions, tracking students' completion of recommendations. This person works closely with other campus resource providers, clinicians, student affairs and academic units, and community support systems in coordinating a response that balances the needs of individual students with the safety and welfare of the University community.

Principal Duties and Responsibilities

Coordinate the case management program for sensitive student concerns, which includes but is not limited to; referrals to community agencies, entitlement programs, and off campus resources; to ensure continuity of care and access to support.

Provide timely disposition, management and resolution of assigned cases referred to the Dean of Students Office.

Triage referrals, schedule and coordinate interventions, assist in care plan development for selected students. Follow up with students to ensure compliance with recommendations.

Identify and disseminate the network of on and off campus services to assist students as appropriate.

Provide timely communication with the SIT members and other university administrators regarding students of concern and update case progression in the electronic database.

Design and implement Dean of Students Office outreach efforts targeting students, faculty, and staff, including presentation and marketing materials.

Assist with resolution and prevention of both academic and non-academic concerns.

Collaborate and establish partnerships with designated university departments to address concerns holistically and advocate for support.

Educate the campus community on subject matters within the Dean of Students Office.

Respond to walk-ins and phone calls related to students to assess their immediate or emergency needs, and provide crisis consultation services as needed. Provide referrals to appropriate health and social service agencies for additional services as required.

Make reports, investigate concerns, evaluate, and present cases to SIT team.

Serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicate possible intervention steps and procedures.

Manage all data, functions and information in the Advocate database related to students of concern and maintain adherence to guidelines for disclosure and access.

Obtain and review updates on distressed students and facilitate the flow of information between appropriate offices.

Analyze, collect participation data, and report out on program outcomes to leadership.

Qualifications

Knowledge and skills in student development and case management typically acquired through the completion of a Bachelor's Degree in social work, counseling, psychology, college student personnel, higher education and student affairs, or a related field is required. A Master's Degree is preferred.

A minimum of three (3) years professional experience in student services/case management work requiring working with sensitive matters is required.

Knowledge and understanding of applicable laws (FERPA, HIPAA, ADA, Title IX), regulations, and policies within assigned unit and how they impact University operations and the student experience is required.

Proficiency in recognizing, problem-solving, and responding flexibly to highly sensitive situations as they arise with sound judgment and confidentiality.

Well-developed interpersonal skills with excellent written and verbal communication skills, including the ability to give group presentations.

Demonstrated success in working with diverse constituencies, both domestic and international, in a university setting is preferred.

Supplemental Information

Classification: PE 08

Eastern Michigan University offers a competitive salary and comprehensive benefits package including health, dental and vision insurance; a TIAA-CREF retirement plan with employer contributions; an outstanding vacation and time off policy; a tuition waiver program and much more.

Click here to view highlights of the University's total rewards program.

For specific information by employment classification, click here to review the Benefits in Brief information.

Notice of Availability of the Annual Security Report and Annual Fire Safety Report

The Annual Security Report and Annual Fire Safety Report is available online
at: https://www.emich.edu/police/documents/current_yearly_crime_stats.pdf

The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

If you would like to receive a paper copy of the Annual Security Report and Annual Fire Safety Report, you can stop by the Department of Public Safety at 1200 Oakwood St. or you can request that a copy be mailed to you by calling 734-487-0892 or emailing dps_questions@emich.edu.

* 01

Do you have knowledge and skills in student development and case management typically acquired through the completion of a Bachelor's Degree in social work, counseling, psychology, college student personnel, higher education and student affairs, or a related field?

• Yes
• No

* 02

Do you have a minimum of three (3) years professional experience in student services/case management work requiring working with sensitive matters?

• Yes
• No

* 03

Do you have knowledge and understanding of applicable laws (FERPA, HIPAA, ADA, Title IX), regulations, and policies within assigned unit and how they impact University operations and the student experience?

• Yes
• No

* 04

Do you have proficiency in recognizing, problem-solving, and responding flexibly to highly sensitive situations as they arise with sound judgment and confidentiality?

• Yes
• No

* 05

Do you have well-developed interpersonal skills with excellent written and verbal communication skills, including the ability to give group presentations?

• Yes
• No

* Required Question

PI136857870