Job no: 516653
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Library/Physical/Social Science, Office/Clerical, Veteran's Preference Eligible
Department:55030100 - LB-ACCESS SERVICES-CHAIR

Document Delivery Specialist – Library Assistant 2

JOB SUMMARY

The Document Delivery Specialist works Monday through Friday 9 AM-6 PM and is responsible for providing books and scanned materials to library patrons both within and outside the University. The Document Delivery Specialist supports the needs of the University of Florida’s library patrons, by providing access to physical items in library collections and coordinating the scanning of articles from library collections. In order to ensure consistent workflows, the Document Delivery Specialist will also contribute to other areas of responsibility of the Interlibrary Loan unit.

To support all students, staff and faculty, and foster excellence in a diverse and collaborative society, the Libraries are actively seeking candidates who bring culturally-rich lived experiences to work with individuals of diverse backgrounds, experiences, races, ethnicities, genders, sexual orientation, and perspectives.

RESPONSIBILITIES

Borrowing

• Assists in ordering requested books and articles for UF patrons; searches the UF catalog and WorldCat to verify title and location of requested material.
• Updates records in ILLiad to track status of materials.
• Monitors the Interlibrary Loan Borrowing email and helps answer Borrowing questions received via e-mail and phone.
• Works with library staff at other institutions to resolve problems with ILL transactions.
• Assists with packaging loans and managing incoming and outgoing mail; assists with banding of materials from other libraries.

Lending

• Performs lending functions including paging various library collections for articles and loans.
• Scanning and delivering articles via Odyssey, uploading articles through the Rapid system.
• Checking in items being returned from borrowing libraries.
• Contacts branch libraries via e-mail regarding loans and scans of materials; processes material in Aleph circulation system.

Document Delivery

• Facilitates the delivery of scanned articles from UF library resources to UF patrons and borrowing institutions.
• Searches a variety of bibliographic sources to verify titles and locate material; routes in-transit items to the
• Appropriate delivery queues for processing; manages the processing of requests in ILLiad.

Customer Service

Assists customers with inquiries in person, via email, and by phone; responds to department needs and priorities and exercises initiative in service to Interlibrary Loan patrons; provides basic patron assistance at the circulation desk on an as-needed basis.

Basic Course Reserve Functions

• Monitors course reserve activities in all library branches; processes.
• Pages and scans articles and book chapters for electronic reserves items.
• Processes, pages and creates catalog records for hard copy items as needed.

Other

Assists in updating and maintaining library webpages for the department on a monthly basis; stays current in ILL processes and best practices; assists other ILL staff members with their primary tasks in lending, borrowing and shipping as dictated by workload and staffing; participates on committees, initiatives, cross-divisional development opportunities as available; creation and maintenance of documentation related to Interlibrary Loan department policies and procedures; other duties as requested.

Minimum hourly rate at $15.00; Actual rate will reflect experience and credentials

High School diploma or equivalent and two years of library or related clerical/customer service experience; or a bachelor’s degree.

• Ability to interact professionally and effectively with co-workers and customers
• Effective verbal and written communication skills
• Ability to analyze procedures and suggest new ones
• Excellent organizational skills
• Ability to set priorities
• Attention to detail
• Ability to learn Interlibrary Loan services, practices, and resources
• Strong computer skills and experience with Microsoft Word, Outlook, and Teams
• Experience searching for resources using library databases and search engines
• Ability to work collaboratively to accomplish goals
• Flexibility, and ability to adapt and work in a rapidly changing academic environment
• Commitment to contributing to a respectful and caring community for all, including individuals of diverse backgrounds, experiences, races, ethnicities, gender, sexual orientation, and perspectives, experiences, races, ethnicities, gender identities, sexual orientations, and perspectives.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Application Process

To apply, submit

• a cover letter detailing your interest in and qualifications for this position
• your current resume or CV
• a list of three references including their contact information (telephone number and email address)

Apply by May 27, 2021, applications reviewed as received. Submit all application materials through the Jobs at UF online application system. Failure to submit the required documents may result in the application not being considered. If you have any questions or concerns about this process please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, at tlitchfield@uflib.ufl.edu.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Yes

Advertised: 12 May 2021 Eastern Daylight Time
Applications close: 27 May 2021 Eastern Daylight Time