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Business System Analyst 2

Case Western Reserve University
Case Main Campus
Closing date
Jul 1, 2021

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Job Details

Job Title: Business System Analyst 2
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8844

Working under limited supervision, define, design, and maintain high-quality business processes in conjunction with internal/external customers and software vendor requirements. Formulate and define business requirements, system scope, use cases and objectives to support applications with a focus on supporting the Office of Research Administration (ORA), their users and stakeholders including those stationed at clinical affiliate sites. Ensure application standards, policies and procedures are upheld, as well as alignment with department and university priorities and mission.


    Provide Tier 1 triage and support to all incoming requests for Sparta Research Administration Application pool. Work with functional teams to assure issue resolution, and escalate as necessary. Interact with application vendors as needed, to help resolve system issues. Be the liaison between the ORA IT team, and Research Administration functional teams. (30%)Interview customers and analyze business rules and process requirements; identify and analyze complex, ambiguous and/or conflicting work process, information management and reporting issues; develop and refine business process and entity relationships; meet with customers to discuss systems and process alternatives capable of meeting their business needs; recommend work process and/or operating changes to complement technology solutions. Work with functional teams to support the requirements with use cases and business objectives, and log development tasks to help implement system improvements. (20%)Design the parameters for test environments and testing scenarios; participate in conducting system tests and conversion and installation processes; identify types and causes of test problems. Assure the alignment of requirements with testing scenarios. (20%)Develop, test, debug, modify and document reports and reporting solutions to improve business decisions and processes. Work with customers and IT staff to recommend and implement reporting solutions. (15%)Run recurring (daily/weekly/monthly) Sparta Application support tasks. Make system configuration changes to support business processes. (10%)

Perform other duties and responsibilities as assigned including but not limited to training customers on how to use new applications; coordinate customer support for applications, develop customer documentation for applications; participate in business analysis standards and guidelines and their integration with software development standards and guidelines; evaluate work products and hardware/software interfaced developed by outside contractors for conformance with university requirements; participate in evaluating vendor product packages and their fit with customer requirements. (5%)


Department: Regular contact with the supervisor to review goals, accomplishments, and overall team performance. Regular contact with team members to collaborate on projects, provide project specifications, define workflows, work on troubleshooting and Sparta ticket resolutions. Frequent contact with other UTech personnel on assigned projects to gather requirements and document processes.

University: Frequent contact with department administrators and end users, with the purpose of maintaining Sparta systems alignment with user needs.

External: Occasional contact with outside consultants, software vendors, peers at other institutions, with the purpose of troubleshooting and evaluating vendor product packages and their fit with customer requirements.

Students: Occasional interaction with department student workers and student users of ORA applications to provide user system support.


This position has no direct supervision of staff employees.


Experience and Education: 3-5 years of progressive system analyst experience. Bachelor’s degree in Finance, Economics, Business Administration, Computer Science or related field. (Master’s degree desired). BPM certification preferred.


    Knowledge of principles and methods of systems analysis including business process and entity relationship analysis tools and methods.Knowledge of system design principles, methodologies and tools, including those applicable to web-based environments.Knowledge of basic database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis. General understanding of relationship databases, required for report building.Knowledge of business process documentation and application design mapping tools, i.e. MS Visio.Ability to develop business requirements, create process documentation, add value in process improvement projects, improve existing processes and activities.Advance knowledge of MS Excel (i.e. VLOOKUP)Strong skills in process mapping and business process re-engineering. Competent to work on a high level of application system analysis and related activities.Strong analytical skills with a demonstrated ability to extensively analyze and document business processes and workflows (current state vs. future state).Knowledge of project management methods, tools, processes and techniques.Ability to facilitate individual and group training sessions, and focus groups.Demonstrated proficiency of operating systems such as Windows 10 and higher. Excellent communication skills. Communicate effectively in writing, and face to face, as appropriate for the needs of the audience. Ability to interact with colleagues, functional users at various levels within university and, vendors. Ability to actively listen and be responsive to verbal and non-verbal clues.Accountability, customer and quality focus, flexibility, problem solving, project management, self-development and teamwork.Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between University Technology and other university areas, teams, departments, etc., to help achieve business goals. Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood. Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action.Ability to optimize the use of time and resources to achieve the desired results; effectively plan and organize work to minimize crises; prioritize appropriately. Ability to identify various types of problems, as well as opportunities for increased efficiency and improvement, along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience. Demonstrated ability to support customers with care and diligence, work to resolve root cause of problems. Ability to interact with colleagues, supervisors and customers face to face.Ability to work as part of a team, being able to play the roles of team leader and team player as required. Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity. Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion. Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met. Ability to meet consistent attendance.

Professional office setting. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee may be required to attend meetings/functions outside normal working hours.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.



Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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