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Applications Developer 3

Employer
Case Western Reserve University
Location
Case Main Campus
Closing date
Jul 15, 2021

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Job Details

Job Title: Applications Developer 3
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8837
Job Description

POSITION OBJECTIVE

Working under limited supervision, design, develop, implement and test high quality and robust university-wide Customer Relationship Management (CRM) solutions. Identify and analyze all data sources and processes required for logical and physical modeling for the CRM environment utilizing various internal and external resources. Define technical architecture, including tools and processes. Collaborate with other divisions in the planning process to establish business requirements, define deliverables and establish timelines.

ESSENTIAL FUNCTIONS

    Design, develop and maintain customized solutions within the Salesforce platform (CRM software). Create integration and migration solutions. Create test plans, procedures and any necessary scripts. Provide guidance in the selection of data integration and data administration products, complete configuration, and maintain expertise for all CRM platform integrations and data management solutions. Test and debug applications in conjunction with others and develop processes for correction of erroneous data. Provide technical support including analyzing, troubleshooting and resolving complex problems. Assist in training of new users and grow the CRM skill set across the university promoting adoption. Conduct regular internal system audits and prepare the CRM and clients for system upgrades. (45%)Work with stakeholders to collect, document, analyze, implement, and maintain business and system requirements. May lead and coordinate CRM customization projects. Coordinate assigned work with other team members. Evaluate technology alternatives, determine and resolve issues. Proactively contribute to strategic planning of application conversions. Propose viable solutions to business problems/requests, communicate effort involved in development work, follow project management standards and software development life cycle (SDLC). (40%)Serve as a resource to consultants and customers by responding to issues, technical assistance, providing guidance, and performing system overviews. Provide on-call and remote support as needed. Assures CRM meets quality standards. Create test plans, procedures, and SQL scripts. (10%)
NONESSENTIAL FUNCTIONS

    Perform other duties as assigned. (5%)

CONTACTS

Department: Daily contact with department staff to provide technical assistance with applications.

University: Daily/Weekly contact with department administrators to provide technical assistance with applications.

External: Weekly contact with vendor support staff for troubleshooting issues and integrations.

Students: None

SUPERVISORY RESPONSIBILITIES

May supervise work of project team members and/or contractors (when assigned as project lead). May ensure others comply with established standards.

QUALIFICATIONS

Education and Experience: Associate's degree in computer science, information technology, or related field and at least 7 years of experience OR Bachelor's degree in computer science, information technology, or related field and at least 5 to 7 years of progressive experience. Salesforce certifications preferred.

REQUIRED SKILLS

    Working experience with database design, SQL, data integrations and scripting languages (such as Java, Apex, or similar) is preferred. Working knowledge of and/or ability to learn cloud based software as a service, storage systems, advanced virtualization, master data management, and ETL software is helpful. Knowledge of and/or ability to learn Talend and/or other integration middleware is desirable.Knowledge of principles and methods of systems analysis, including business process and entity relationship analysis tools and methods.Familiarity with Education Data Architecture (EDA), Service Cloud, and Sales Cloud or similar platforms preferred.Knowledge of applicable business area and related regulations, policies, and procedures.Knowledge of systems design principles, methodologies, and tools, including those applicable to web-based environments.Knowledge of basic database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis.General functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses.Principles and practices of sound business communications. Excellent English oral and written communication skills, with the ability to communicate effectively and engage with a diverse user base having varied levels of technical proficiencies. Standard PC software packages, including word processing, spreadsheet, database and flowcharting.Ability to understand and use professional project management concepts and ability to apply IT and project management policies and procedures in managing assignments.Demonstrate thorough understanding of the Software Development Life Cycle (SDLC) and utilize the ability to lead efforts in implementing life cycle practicesAbility to actively listen; responsive to verbal and non-verbal clues. Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action. Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.Ability to respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arises. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood. Ability to interact with colleagues, supervisors and customers face to face. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience. Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Must have the ability to use discretion and good judgment on sensitive and important matters. Embraces diversity. Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion.Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met. Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served. Ability to work in a face-paced environment while managing multiple projects. Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritized appropriately. Ability to work with technologies for which little or no documentation or precedence exists. Commitment to self-motivated lifelong learning. Ability to meet consistent attendance.
WORKING CONDITIONS

Professional office setting. There are periods of stressful times, especially during project deadlines. There may be occasional pressure from demanding customers. Due to time constraints, many functions must be completed on set deadlines. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee may be required to attend meetings/functions outside normal working hours. The employee may be required to carry a cell phone, during and after their normal work hours, including weekends, to attend to after-hours emergencies.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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Company

Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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