Phone Hub Representative

955172

All Candidates

No

https://heart-vascular.ecu.edu/

CARDIOVASCULAR SCIENCES

Health Sciences

10422 Admin Support Specialist

2 - Journey

Phone Hub Representative

1

1.0

Full Time

$31,200 - $44,549

$31,200 - $33,204

GN06

M-F, Rotating Shifts

8-5pm, Rotating

Greenville

Staff - Office/Clerical

The Brody School of Department at East Carolina University (ECU) is composed of 18 departments which function to: 1) provide health care for the citizens of eastern North Carolina; 2) educate primary care physicians to meet the health care needs of eastern North Carolina; and 3) make medical education available to minority and disadvantaged people. The Department of Cardiovascular Sciences (herein referred to as Cardiovascular Sciences or CVS) is the university’s newest department, and is a primary contributor to the School’s mission of medical education, patient care, research, and community service.
Playing an important role in the Brody School of Department’s academic group practice, the Department of Cardiovascular Sciences consists of the Department Chairman, two Medical Directors of Clinical Services, four leadership core units (Department Administrator, Division Chiefs, Nurse Administrator, and Vice Chairman and Director of Research), and seven clinical and educational divisions. The primary roles of education (students, residents, fellows and continuing medical education), clinical services (Structural Heart Disease, Electrophysiology & Arrhythmias, Heart Failure, Primary and Secondary Prevention, and Vascular Diseases), research (clinical and basic bench research in cardiovascular clinical care, clinical trials to develop new treatments for cardiovascular disease, educational programs for local, regional, and national health care providers, and wellness and prevention programs), academic affairs/faculty development, and administration (business and clinical support services) are led by the Department Chairman and Department Administrator.
The clinical sections represented in Cardiovascular Diseases include: Structural Heart Disease, Electrophysiology & Arrhythmias, Heart Failure, Primary and Secondary Prevention, and Vascular Diseases. There are currently 36 MD and PhD faculty members, 18 Fellows, and 12 Physician Extenders and Cardiovascular Sciences Technicians.
A clinical, administrative, and research support staff numbering nearly 130 CSS and SPA employees provides support to the Department of Cardiovascular Sciences’ faculty and learner groups. Subspecialty fellows (fully trained internists receiving training in a clinical subspecialty within Cardiovascular Sciences and Internal Department) currently number eighteen.
The majority of the department’s educational, clinical and research activities take place within the context of the East Carolina University Brody School of Department and the University Health Systems of Eastern North Carolina-Pitt County. The central component of the medical center will be the new East Carolina Heart Institute (ECHI). Designed to be a world-class cardiovascular destination offering state-of-the-art medical technology, education, and research in one location, the East Carolina Heart Institute is composed of three main partners: Vidant Medical Center, East Carolina University, and private practice practitioners. The Institute is committed to superior patient care, collaborative research, and continuous training and education. The East Carolina Heart Institute is the umbrella name for the two facilities that make up the Institute.
Patient Access Services (PAS) is a work unit under the Department of Cardiovascular Sciences, and consists of patient scheduling, registration, financial counseling, and referral coordinators.

The candidate of choice will serve as the first point of contact for patients (give directions, provide directory assistance, etc.)
Duties of this position include but are not limited to: Register established/returning patient; Verify insurance on medical record; Inform patients about MyChart portal; Identify and flag patient no-show information in health record; Schedule patients according to department/provider protocols; Schedule and manipulate appointments based upon office protocol and patient needs; Collect patient referral information; Contact patient to inform them of appointment time, copay needed, special instructions, etc.; Generate appointment notification to the patient; Send prescription refill requests and patient phone notes to clinical staff; Screen calls to send to medical personnel to determine if immediate attention is needed; Document all patient encounters and information given during patient calls; Initiate prescription refill requests to nurse; Perform other duties as assigned (i.e. check cancellation lines, bump lists, registration work, waiting list, work queues, etc.)

CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

The ECU Brody School of Medicine is affiliated with Vidant Medical Center. Vidant Medical Center is the flagship hospital for Vidant Health and serves as the teaching hospital for the Brody School of Medicine at East Carolina University.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

N/A

N/A

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

05/12/2021

05/19/2021

No

https://ecu.peopleadmin.com/postings/41349

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.