Category:: Professional
Department:: SOAR Program Success Grant
Locations:: Haverhill, MA
Posted:: May 13, 2021
Closes:: May 27, 2021 - 11:59 PM EDT
Type:: Full-time Temporary
Position ID:: 131044

Job Description:

POSITION: SOAR Program Academic and Transfer Advisor: Academic Counselor; Student Development; MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 5; Grant Funded Position through June 30, 2022.

SUMMARY: The SOAR Program is a new, grant-funded, high impact cohort-based program that provides students with opportunities for academic success, career development, identity development, and leadership development.

The Academic and Transfer Advisor is responsible for holistically assisting program participants with all aspects of college procedures, programs and services pertaining to registration, retention, student success and transfer. This position is responsible for researching and implementing best practices; collecting and analyzing student success data; program reporting; planning, leading and evaluating individual and group advising, career or transfer events, and enrichment activities to ensure every program participant is provided with individualized supports and with proactive career, academic, and transfer counseling. The Academic and Transfer Advisor will collaborate with the professional advisors in both the Academic Centers and Student Success HUB Advising to help ensure successful registration of program participants.

RESPONSIBILITIES: Reporting to the Director of the SOAR Program, the Academic and Transfer Advisor will be responsible for but not limited to:

• Provide information, assistance and guidance to current and prospective program participants regarding college programs, financial services, program intake processes, student support services, and advising processes such as course registration and transfer.
• Register program participants for courses in accordance with their degree program.
• Build an academic plan for every participant in DegreeWorks according to their degree program.
• Advise students on academic plan, course registration and graduation requirements.
• Work with students uncertain about their major/career pathway to clarify their interests and map out an appropriate academic plan. Use tools such as MBTI and Strengths Quest.
• Track graduation/transfer dates.
• Advise students with changes in major or degree program based on interest, transferability and academic success.
• Initiate communication and engage in ongoing outreach with students via phone, text, e-mail, and one-on-one contacts to maintain and establish relationships for the purpose of retaining student population.
• Monitor and provide outreach using the Early Alert system. Provide academic solutions and guidance.
• Contact upcoming graduates to schedule transfer consultations each semester.
• Meet with students to discuss potential careers and provide information on senior institutions that offer programs with appropriate preparation for intended career(s.) Assist students in utilizing online resources to access transfer and financial aid information.
• Assist students in learning about their transfer options by providing information on costs, size, location, areas of specialization and overall "fit" at the senior institutions.
• Coordinate and supervise transfer and cultural trips. Include a campus tour, information session, and transcript review sessions.
• Assist students in identifying, completing and submitting the appropriate transfer applications and support documentation required.
• Maintain a transfer library with current information from transfer schools.
• Offer program participants solutions to overcome barriers to retention and/or registration.
• Promote the use of student portal by guiding program participants through its various uses such as registration, payments, financial aid tracking status and student academic statuses.
• Resolve participant challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
• Serve as a liaison to faculty, staff, and community members in response to program participants.
• Develop, assess and facilitate co-curricular programming including leadership, social, and educational programs.
• Actively use student success management systems such as Banner, Navigate, Zogotech, etc.
• Maintain files and records.
• Must be flexible and willing to assist during peak times of registration rotating between in-person and electronic customer service duties.
• Anticipate and meet all program participant needs accurately, professionally and with a commitment to customer satisfaction.
• Responsible for working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
• Performs other duties as assigned.
• The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specsmccc/Academic Counselor - HB 1051.doc

Requirements:

MINIMUM QUALIFICATIONS:

• Master's degree in Education, Counseling, Psychology or closely related field.
• 3-5 years' experience and/or training involving college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Experience successfully planning, executing and evaluating programs and initiatives.
• Excellent written and verbal communication skills required.
• Commitment to providing excellent customer service.
• Creative problem-solving abilities.

PREFERRED QUALIFICATIONS:

• Master's Degree in Student Affairs or related field.
• Banner Student Information Systems and DegreeWorks experience preferred.
• Experience working in community college.
• Bilingual or Bicultural (Spanish and English).
• Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.

Additional Information:

GRADE AND SALARY: Anticipated salary range is $56,055.00 to $61,138 annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system. Transcripts will be required at the time of hire.

ANTICIPATED START DATE: June, 2021

Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter & resume online.

DEADLINE: May 27, 2021

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ etrelegan@necc.mass.edu. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery