Coordinator of Employee Support and Investigations

F003952

Full Time

This field only applies to Faculty

No

APT

14

Commensurate with education and experience.

District

DT Human Resources

Reporting to the Manager of Employee Relations, this position conduct’s objective, balanced, and thorough investigations into alleged EEO, Title IX, and other policy violations while acting with warmth, empathy, compassion, and creativity to drive effectiveness through the investigative process.

Serving as a liaison between the employee, management, related departments and external agencies, the position investigates and resolves employment-related concerns in compliance with federal and state laws and College policies and initiatives.

The position will be responsible for increasing employee confidence by ensuring consistency and fairness in the interpretation and application of College policy; and by providing technical expertise to employees and stakeholder groups. Additionally, the position assists with other employee relations department functions, (i.e., grievances, appeal hearings, leave management, and unemployment claims).

Performance Requirements
• Conducts timely internal investigations in response to complaints, prepares well-written reports at conclusion of investigation, and recommends appropriate corrective actions based on policies, procedures, and existing practices
• Effectively receiving, reviewing, and making appropriate decisions regarding requests for assistance with workplace complaints, performance improvement plans, and other employee relations functions
• Organizes assigned work in a manner that supports the accurate and timely completion, tracking, and reporting of employee relations issues to department leadership
• Responds to inquiries regarding policies, procedures, programs, and compliance issues accurately and timely
• Identifies the need for changes in policies, procedures, and processes, taking the initiative to implement within assigned area of responsibility and inform for others
• Uses interpersonal skills, thinks, reasons, and makes sound judgements when working with employees regarding assigned employee relations issues
• Consults with General Counsel and others to resolve issues
• Gathers critical and confidential data as requested by the Texas Workforce Commission (TWC) regarding employee terminations, temporary separations, and benefit payments to support the College in its compliance efforts and legal matters
• Coordinates appeals and hearings with TWC unemployment representatives
• Gathers critical and confidential data as requested regarding employee injuries, follow-up treatment/ rehabilitation and coordinate return to work with the worker’s compensation insurance provider to support the College in its compliance efforts and legal matters

Service Excellence
• Assists with educating employees on employee relations-related issues, including Title VII, Title IX, and other applicable policies/procedures
• Provides excellent customer service and outreach to employees regarding assigned programs
• Cultivates strong rapport with customers, internal and external stakeholders
• Visibility requires maintaining a professional appearance and providing a positive image to internal and external customers/stakeholders
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored by Tarrant County College (TCC) as appropriate for the role
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

Performs other related tasks as required.

The duties listed are intended only as illustrations of the diverse types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Bachelor’s degree from a regionally accredited college or university in Human Resources, Management, or related field and five (5) years of related experience in employee relations or a similar function within a compliance agency such as college or municipality; or any equivalent combination of education, training, certification, and related experience

• PHR, SPHR, or related HR certification
• Experience in higher education

• Excellent written and verbal communication skills to effectively communicate complex issues to a diverse audience
• Ability to maintain and appropriately communicate confidential information
• Ability to grasp complex concepts and procedures quickly
• Ability to demonstrate high quality case management skills using Microsoft Excel, Word, Outlook, and other programs to organize work
• Strong judgement, decisiveness, critical thinking, and excellent oral and written communication skills to work effectively with employees at all levels of the organization
• Ability to work under pressure with multiple interruptions and meet deadlines
• Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
• Advanced skills in Microsoft Word, Excel, and PowerPoint with a keen understanding of information technology and relational database applications
• Working knowledge of relevant federal and state laws regarding Title VII, Title IX, employment, and harassment prevention

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

05/10/2021

Mercedes Ramirez

mercedes.ramirez@tccd.edu