Non Classified

Computer Lab Technician

Computer Lab Technician

ASU Searcy

GENERAL DESCRIPTION OF POSITION
This position is primarily responsible for the maintenance and support of hardware and software needs on each of the ASU-Beebe campuses. This position will also be an Information Technology Services team member responsible for providing technical support to faculty, staff, and students as needed. Additional duties may include providing similar services to other ASU-Beebe campuses, while also being available for special Information Technology Services related projects. Hours will include nights and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manages Incident, Request, Problem, Change and Project tasks using the ServiceDesk ITSM platform; fulfill standard service requests within specified SLA targets.

2. Prioritization of support requests.

3. Work through support requests in the Service Desk Plus ticket queues. Resolve tickets as they come in or escalate as needed.

4. Monitor VTSC phones, submit requests to Service Desk Plus tickets queue for calls completed or that need escalation.

5. Create and maintain documentation used both within the department and for deployment to end-users.

6. Maintain hardware/software inventory.

7. Setup/teardown of employee computer workstations. Facilitate the moves of employee technology as needed throughout all campuses.

8. Assist with imaging of laptops/workstations and configure equipment based on the requirements of the user.

9. Identify and suggest areas for process improvement.

10. Perform additional duties or assignments as directed by management.

11. Provide support for Zoom classrooms for faculty, staff, and students.

12. Must exhibit excellent customer service skills (in person, by phone, email, etc.)

Perform any other related duties as required or assigned.

Bachelors required (preferred in Business, Computer Information Systems, or Project Management).

Experience or professional training/education in some of the following areas
is preferred:

1. Project management

2. Managing major applications within a Higher Ed environment

3. Microsoft Office 365

4. SharePoint

5. 2-3 years of professional experience in Higher Education or related field preferred.

$29,251

regularly

regularly

regularly

regularly

regularly

frequently

frequently

regularly

regularly

regularly

occasionally

occasionally

occasionally

Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus

This position will be subject to a pre-employment criminal, sex-offender registry background check. In cases where pre-determined, an additional financial/credit history/ background check may be required as well. Convictions that have been sealed or legally eradicated and misdemeanor convictions for which probation was completed and the case was dismissed, will be excluded. Disclosure does not constitute an automatic bar to employment. Factors such as dates of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.

Both

Arkansas State University-Beebe shall provide equal opportunity for employment to all persons regardless of race, color, religion, sex, national origin, disability, age, or veteran status, and shall strive to achieve full and equal employment opportunity throughout our campuses for faculty and staff. Our goal is to foster a workplace community where individuals are valued for their diverse backgrounds and differences.

NC1142014

05/05/2021

05/25/2021

No

Note: If you are a veteran, disabled veteran, or spouse of a deceased veteran and would like Veteran’s Preference, we will need to see proof of status in order to grant that. Please see Veteran’s Preference section of the application for specific proof.