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Office Specialist III Receptionist

Employer
St. Edward's University
Location
Austin, TX, USA
Closing date
Jun 22, 2021

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Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

  • ADMS - Admissions
  • Austin, TX, USA
  • Full Time
  • Email Me This Job

    Office Specialist III Receptionist

    (30 hours/week)

    St. Edward's University is seeking a highly motivated, organized, and customer-service-oriented professional committed to higher education. The Office Specialist III Receptionist is responsible for supporting the Office of Admission and Welcome Center by providing the prompt, front-line, first point of contact service


    Essential Responsibilities and Duties:

    • Answer and route incoming calls received through the Office of Admission main phone number
    • Answer and route incoming messages received through the website live chat system
    • Maintain a consistent work schedule as follows: Monday to Friday, 9 a.m. to 4 p.m.
    • Provide exceptional customer service
    • Schedule appointments, meetings, and campus visits for prospective students
    • Provide accurate and concise information to prospective students, parents, and applicants, whether in person, via phone or chat, or email
    • Confirm upcoming visits for registered admission visitors via phone and/or text
    • Process, enter and maintain prospective student, applicant, and visit event-related data.
    • Provide support as needed in all areas including, but not limited to, data entry, scanning, application processing, entry of transcripts and exam scores, printed and electronic correspondence
    • Be the face of the University by greeting, welcoming, and directing all visitors
    • Maintain reception area and visitor materials
    • Perform other duties as assigned

    For consideration:

    • Ability to work independently and effectively in a fast-paced environment
    • High school diploma required
    • Two years of direct customer service experience preferred
    • Experience in a higher education setting preferred
    • Knowledge of Windows, Microsoft Office programs, and an administrative database required
    • Attention to detail and a strong customer-service attitude are very important
    • Must be able to multitask and problem solve
    • Ability to use a multi-line phone system
    • Good oral and written communication skills
    • Ability to comply with workplace guidelines and expectations for consistent, reliable, and punctual attendance
    • The successful candidate must complete an education and/or criminal background check

    For detailed information, please scroll to the bottom of the page to download the job description.

    The University offers an excellent TOTAL REWARDS package!

    United Healthcare Medical & Rx Coverage (HSA & FSA Available)

    Sun Life Financial Dental Plan

    Sun Life Financial Vision Plan

    Short Term Disability (STD) Insurance

    Long Term Disability (LTD) Insurance

    Life & Accidental Death & Dismemberment (AD&D) Insurance

    Employee Assistance Program (EAP)

    Pet Insurance

    Annual Leave & Paid Sick Leave

    Retirement Plan (TIAA) Employee 5%/Employer Match 7%

    Tuition Benefits

    Paid Holidays

    Services & Discounts

    HOW TO APPLY

    Interested applicants should submit an online application at; https://stedwards.applicantpro.com. For full consideration, please submit all application materials:

    1. A current resume or CV;
    2. A cover letter addressing the candidate's interest in and qualifications for the position;
    3. A statement on the candidate's ideas, contributions, and goals for advancing Diversity, Equity, and Inclusion while serving in this position; and
    4. The contact information for three professional references

    EQUAL OPPORTUNITY EMPLOYER:

    St. Edward's University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

    ABOUT ST. EDWARD'S UNIVERSITY

    Founded in 1885 by the Congregation of Holy Cross, St. Edward's University is a private, Catholic liberal arts institution of more than 4,000 diverse students located in Austin, Texas. St. Edward's emphasizes critical thinking and ethical practices, as well as small classes, personalized learning, and exciting internship opportunities. The community atmosphere extends to the approximately 800 faculty and staff who work together to make the university a welcoming yet challenging environment for students. An overview of St. Edward's University employee benefits is available at; https://www.stedwards.edu/human-resources/benefits-summary

    OTHER ITEMS TO KNOW

    Sponsorship:

    We are not offering sponsorship at this time.

    Background Checks:

    A criminal history background check is required for finalist(s) under consideration for this position.

    Reference #: J202092

    Posted: 05/12/2021

    Available:07/06/2021

    Full Job Description St Edwards Universityhttps://stedwards.applicantpro.com

    Company

    St. Edward’s University: One of America’s Best Colleges

    St. Edward’s is a dynamic, nationally ranked, Catholic university where teaching, learning, leadership and service come together to contribute to a better world. For more than a decade, we’ve been named one of “America’s Best Colleges” by U.S. News & World Report. Located in the thriving city of Austin, Texas, with partner universities in 16 countries, our impact extends across the globe.

    An Education for Today and a Lifetime

    St. Edward’s offers an extraordinary educational environment that challenges, inspires and empowers students to make a difference in their world. Our academic community is dedicated to providing undergraduate, graduate and adult-learner degree programs that meet the demands of our times, preparing students to lead and succeed in a rapidly changing world.

    Founded in 1885 by the Congregation of Holy Cross, our liberal arts education emphasizes critical thinking, ethical reasoning and multicultural understanding. Students enjoy the advantages of small classes and personal attention coupled with innovative facilities and advanced technology. And they benefit from valuable real-world experience through research, internships, service and study abroad. Through the abundant learning opportunities a St. Edward’s education provides, our students gain the knowledge and skills they need to pursue fulfilling careers and purposeful lives.

    Quick Facts About St. Edward’s

    • 13:1 Student-faculty Ratio
    • 18 Average class size
    • 50+ Undergraduate areas of study
    • 7 Graduate degree programs
    • 10 Adult undergraduate programs
    • 4,620 Students enrolled
    • 4,023 Undergraduate students
    • 54 Countries represented

    See more facts and figures.     

    Our Achievements Draw National Recognition

    A commitment to students, faculty and a stellar academic environment that’s second to none has placed St. Edward’s in the national spotlight

    • Since 2003, St. Edward’s has consistently been recognized in the top 25 of U.S. News & World Report’s annual ranking of “America’s Best Colleges.” Currently, we’re 13th among universities in the Western Region.
    • Forbes, Princeton Review and Washington Monthly include St. Edward’s on their lists of the best universities in the country.

    • We’ve recently been ranked one of the top 10 “Best Colleges in Texas” by two highly respected college assessment groups: College Factual (2015) and Niche (2016). 

    • St. Edward’s has been named the nation’s top producer of U.S. Fulbright Students among master’s-granting institutions in 2015–2016. For the last six years, St. Edward’s has been recognized as a top producer of Fulbright Students, with a record 13 finalists and 10 winners in 2015. Since 2004, our students have won 37 Fulbright grants.

    Strategic Planning Guides Our Success

    From 1999 to 2015, St. Edward’s increased overall enrollment by 25%. And our donors contributed more than $152 million during that time. This record generosity helped grow our endowment to more than $95 million and provided important funding for new buildings and capital improvements. See how we’re continuing the momentum of that success in the years ahead. Read about our strategic priorities for 2018.

    Learn more about St. Edward’s.

    We welcome your application. Apply now!

    https://www.stedwards.edu/careers-st-edwards

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