Public Safety Telecommunicator Supervisor

008164

Full Time

Police & Campus Safety

0401959

SHRA

Paraprofessional

$48,572.00 - $55,195.00

$32,000.00

$77,303.00

Journey

Primary Purpose of the Organizational Unit

The primary purpose of organization unit (department) is to protect life and property of the students, faculty, and staff on the campus of Fayetteville State University and to support the University’s core mission of academic excellence by providing comprehensive and professional public safety services, as well as convenient access to a peaceful and orderly campus community.

Primary Purpose of the Position

The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center, including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves receiving emergent, non-emergent, and administrative calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, maintaining public safety communications logs and database, initiating emergency notification processes and systems, and the use of law enforcement and organizational systems and databases to aid public safety response efforts. This position participates in the planning and evaluation of the Center’s operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety.

As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as needed basis or when directed by leadership. This includes operating telephones, radios and a multiple screen computer console and other equipment. May require shift, weekend, holiday and/or overtime work. This position is classified as a Mandatory Reporting Employee position. Positions provide supervision and oversight to the Emergency Communications Center (ECC). This is advanced work of considerable difficulty in supervising and directing Telecommunicators in day-to-day operations of the Emergency Communications Center. The Emergency Communications Center (ECC) is a complex fast paced environment that requires exceptional multi-tasking skills. Serve as the departments Terminal Agency Coordinator for Criminal Justice Information Services (CJIS), DCIN to include monthly validations, biannual National Crime Information Center (NCIC) and NCSBI audits; maintenance of system entry logs, dissemination of system update information; maintain ACJIS user records and provide training to department employees; maintain logs and copies of completion certificates for all personnel.

High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Must be a High School Graduate or GED equivalent; Associates Degree or Bachelor’s Degree in Criminal Justice or related field from an accredited College or University and sufficient experience in supervision. Demonstrate the ability to work under pressure Clerical, Typical and computer skills required. Maintains Division of Criminal Information (DCI) certification and the ability to serve as the Terminal Agency Coordinator (TAC). Completion of Basic Telecommunication Training, minimum five years previous work experience in telecommunications, and law enforcement telecommunication radio dispatch and or communication center. Desired training to include public safety communication in emergency management or equivalent amount in service education and experience.

Telecommunications Supervisor Training
Basic Telecommunications Courses, i.e. Justice Academy Basic Telecommunication Course, APCO Basic Telecommunication Course, Sheriff Training and Standards Basic Telecommunication Course, Police Training and Standards Basic Telecommunication Course, SHP Basic Telecommunication Course

05/21/2021

No

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.