Position Information: Description

Provide the administrative support required to operate an efficient office, fulfill the primary mission of the Office of Student Finance by providing information and services to undergraduate, graduate, and professional students who require financial assistance in order to attend the University of North Dakota, and maintain compliance with Federal, State and University policies and regulations governing eligibility and disbursement of educational financial aid.

Duties & Responsibilities

Manage Federal Pell Grant and Federal Supplemental Educational Opportunity Grant (SEOG) Programs:

• Monitor student eligibility and awards to students, including crossover Pell during the summer semester.
• Work with Assistant Director of Systems on repackaging Federal Pell Grant at Financial Aid census.
• Evaluate for International Equivalent students, students with degree, and/or students who received payment at another institution (including MRR report).
• Submit new or increased awards to the U.S. Department of Education.
• Run Pell Grant origination and outbound files, review, and correct discrepancies.
• Assist Finance Manager with fund reconciliation.

Verification Documentation Check-in and Verification Processing:

• Process received documents (tax returns, W-2s, child support verifications, etc. in Campus Connection.)
• Update student checklist as documents are received.
• Run batch verification processes in PeopleSoft.
• Start verification process and request required information from students.
• Determine whether the information on the Institutional Student Information Record (ISIR) is accurate, tolerant, or needs to be calculated; if required, make the corrections to the ISIR in Campus Connection.
• When verification is complete, determine whether student has any remaining financial aid eligibility and route to appropriate staff.
• Effectively communicate with students and families regarding verification requirements and the results of the process.
• Monitor any changes to ISIRs after verification is completed; re-verify if necessary.
• Coordinate with student employees who assist with Verification processing and ensure check-in and communications are handled in their absence.

Return of Title IV Funds (Withdrawals) & Last Date of Attendance Assistance:

• Assist with developing and maintaining written policy and procedures which are in compliance with federal requirements, including reviewing and interpreting federal and institutional regulations for updated or revisions for National Clearing House enrollment updates.
• Calculate the return of funds for students who withdraw from or cancel their admission to the University.
• Monitor and pull reports essential to monitor students who drop classes within the semester.
• Identify students who are pulled for Last Date of Attendance verification.
• Direct and monitor enrollment dates for withdrawal populations within the National Clearinghouse.
• Request and coordinate information received from university faculty.
• Coordinate notifications sent to students.
• Coordinate paperwork for Perceptive Content scanning process.
• Participate in regular audits of R2T4 processing.

Participate in the Financial Aid Cost of Attendance and Award Process:

• Participate in the development of University policy and procedures for preparation of estimated cost of attendance figures, award packaging parameters and professional judgment guidelines, with consideration for the student with extraordinary need, while maintaining compliance with Federal guidelines.
• Review and analyze applications to determine eligibility for appropriate programs including assignment of cost of attendance, performing needs analysis and awarding aid, ensuring proper utilization and equitable distribution of available funds.
• Develop and maintain open communication within the Office of Student Finance to ensure that appropriate sharing of information is accomplished among staff when specialized areas are required to make adjustments.

Provide General Office Assistance:

• Assist Student Employment advisor with processing hires in the Recruiting Solutions system.
• Liaison with Facilities for work-order requests
• Provide backup coverage for the front desk.
• Work with supervisor on testing and creating help tickets for CTS.
• Effectively communicate with students and staff and provide a positive work environment.
• Other duties as assigned.

Continuous Process Improvement:

• Proactively identify, analyze, and improve upon existing business processes within position and/or within SFA/SAS/One-Stop team.  Use data to identify priorities and monitor outcomes. Work with Student Finance and One-Stop teams to implement and promote process improvements to optimize work flow and student service.

As a UND employee in the Enrollment Management unit, it is expected to treat staff, faculty, students and families in a cordial, civil, and respectful manner and at all times, practice the principles of honesty, respect, and integrity; communicate in a professional, positive, and respectful manner; exhibit ethical behavior.

• Abide by UND’s service standards.
• Attend annual training.

Required Competencies

• Demonstrated ability to prioritize, problem solve, and multi-task in fast-paced, dynamic environment.
• Demonstrated willingness and ability to be receptive to new ideas, cultures, concepts, and technologies.
• Excellent communication, interpersonal, and organizational skills.
• Ability to multi-task.
• Ability to demonstrate positive interactions with students and colleagues in the workplace.
• Demonstrated acceptance and respect for others’ diversity, abilities, and gifts.
• Ability to model professional behavior, appearance, and job performance in the workplace.
• Ability to interpret and explain complex regulations and policies to a diverse audience, both in one-on-one sessions and group settings.
• Outgoing personality and ability to display positive demeanor, high energy, and enthusiasm.
• Demonstrated ability to maintain customer confidentiality and handle sensitive information.
• Demonstrated self-initiative, integrity, and reliability.
• Experience working with a team/committee.

Minimum Requirements

• Associates degree or equivalent years of directly related experience.
• One year of experience working in an office setting and/or task-related experience.
• Experience using Microsoft Suite of products, with extensive Excel experience.
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

• Experience with continuous improvement strategies and tools.
• Two years of experience in a university setting.
• Experience with PeopleSoft Student Admin module and Perceptive Content.
• Experience with UND policies and procedures.
• One year of experience with Title IV regulations.
• Two years of work experience in Financial Aid.

Minimum Hiring Salary/Position Classification

$35,300 annual, Non-Exempt, Full-time, Benefited

Work Schedule

Monday-Friday, 8 AM - 4:30 PM

Benefits

Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

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All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.