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Assistant Director of Student Success, San Diego

Employer
University of Redlands
Location
San Diego, CA

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Academic Affairs, International Programs
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Job Details

POSITION CODE: 4904

DEPARTMENT: School of Business

LOCATION: Regional; home office in San Diego  

APPOINTMENT: Full-time, Administrative, Twelve (12) Months

STARTING SALARY: Commensurate with Experience and Education

INTRODUCTORY PERIOD: Twelve (12) Months

DATE AVAILABLE: Immediately

POSTING DATE: May 11, 2021

APPLICATION DEADLINE: Open until filled

 

DESCRIPTION:  Reporting to the relevant Director of Student Success, the Assistant Director of Student Success provides a range of services supporting students, alumni, and friends of the School of Business and University, frequently and regularly interacts with students, alumni, and community groups. Collaborate with the Director of Student Success, Director of Campus Services, faculty, and campus administrative support to enhance, promote, support, and maintain the quality and delivery of programs and services designed for student success and improving student retention and completion. The position has primary responsibility for providing direct support and assistance for students from the time of enrollment to degree completion and engaging in and fostering relationships across departments and with other educational institutions and organizations.

 

The duties include, but are not limited to:

  • Provides quality front-line customer service and timely follow-up. Maintains regular contact and follow-up with students based on student needs and the established checkpoints throughout the student life cycle. Collaborates with other operational areas to ensure timely resolution of internal and external student/customer inquiries. Evaluates and resolves student inquiries and issues to ensure appropriate action is taken.
  • Assists students with onboarding and academic advising to include degree completion planning, self-registration, and advising of transfer credit procedures. Monitors and tracks students’ academic progress to verify if students are meeting satisfactory academic progress toward degree completion.
  • Assesses and assists students with diverse needs including military veterans, international students, navigating the disability services process for students with disabilities, etc.
  • Assists in the coordination, delivery, and assessment of academic and student support programs and activities to enhance students’ experience and support student retention and completion. Develops and communicates information regarding opportunities for tutoring, study abroad, business consultancy, mentor program, etc.
  • Assists in the coordination, implementation, and support of School of Business activities and events for students and alumni. Coordinates and implements re-entry initiatives.  Participates in regular retention meetings and assesses the needs of at-risk students. Conducts and documents exit interviews. 
  • Provides feedback to academic and enrollment group leadership on progress, potential issues, or opportunities for improvement. Compiles, updates, and analyzes activity reports and databases to maintain and reference information as needed.
  • Maintains institutional confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures. Contributes to team effort by accomplishing related duties as needed.
  • Performs other duties and projects as assigned or directed.

 

MINIMUM QUALIFICATIONS: A Bachelor’s degree is required, a Master’s degree is preferred. A minimum of three (3) years of related experience in higher education is required or equivalent combination; background in academic advising, student services, and/or related area is desirable. A valid driver’s license is required. Upon offer of employment, a current DMV printout showing a good driving record will be required. Successful candidate must be highly proficient in administrative reports, analyst and manipulating data, able to demonstrate excellent written and interpersonal communication skills. Must be able to work efficiently and successfully with minimum supervision; prioritize and handle multiple tasks and deadlines; be creative and flexible.  Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.  In compliance with The Americans with Disabilities Act if selected for the interview process and accommodations are needed please call (909) 748-8040.

TO APPLY: Please submit a resume/CV and cover letter with the application.

 

FOR MORE INFORMATION VISIT

 http://www.redlands.edu/human-resources/employment/

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER

Company

 

University of Redlands garden sign

 

The University of Redlands is a private, independent liberal arts university centrally located in the heart of southern California. Situated in the area east of Los Angeles known as the Inland Empire, the beautiful Redlands campus is within easy traveling distance of snow skiing, hiking and climbing to the north, some of the world’s best beaches to the south, Palm Springs and Joshua Tree to the east, and the urban culture of Los Angeles to the west.

Ranked 12th among regional universities in the West by U.S. News & World Report, Redlands offers 50 undergraduate programs as well as graduate programs in business, communicative disorders, education, geographic information systems and music.  

The University of Redlands serves approximately 5,000 students in its primarily undergraduate residential College of Arts and Sciences, as well as its School of Education and School of Business, which offer graduate programs at eight locations across southern California in addition to the main campus. The School of Continuing Studies offers non-degree program credentials and course opportunities.

Redlands blends liberal arts and professional programs, applied and theoretical study, traditional majors and self-designed contracts for graduation. For a select group of highly motivated, self-driven students, the progressive Johnston Center for Integrative Studies allows such inclined undergraduates to negotiate their own course of study with a faculty/peer committee, receiving narrative evaluations rather than letter grades.

The Master of Science in Geographic Information Systems program is an intensive, one-year residential program that draws international acclaim, in part due to the close collaboration with Redlands-based Esri, the world’s leading GIS company.

Recognized for having one of the highest study abroad participation rates among our peers, Redlands students travel the world, choosing from more than 100 programs. Redlands’ Community Service Learning program receives national acclaim each year as our students complete over 120,000 hours of public service annually around the world.

Learn more about the University of Redlands.

Find Us
Website:
Telephone
909-748-8040
Location
1200 E. Colton Avenue
P.O. Box 3080
ATTN: Human Resources
Redlands
California
92373
US
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