Student Accounts CSA Specialist

Job description

The Office of Student Accounts is seeking candidates for a Program Assistant role.

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply.

Reporting to the Director of Student Client Services, the Student Accounts Specialist is responsible for providing analytical, administrative, and programmatic support for the Office of Student Accounts. This position will be primarily responsible for the management and maintenance of the Card Services program, including IDs, collaborating with Access Control and Housing, Get It Accounts, Meal Plan Adjustments, Blackboard updates/reporting, and JSA systems. This position will also be cross-trained in our Parking Service and Payment Plan operations. The Student Accounts Specialist will provide superior customer service, cashiering, issue resolution, assist with college reconciliations, and documentation of processes while serving as a liaison between the Office of Student Accounts and all internal and external groups, as they relate and interact with the student-oriented systems and data.

Main Responsibilities:

  • Oversight of the Card Services program including Blackboard updates and reporting, Get It Account deposits and transfers, Card Service daily deposit detail, carding events, campus access, meal plan updates, and other card-related activities.
  • Assist customers via phone, email, in person for Card Services, including ID pictures; replace lost or damaged ID cards, Get It transactions, Blackboard Transact updates, Parking Services, including issuing parking decals to faculty and staff, weekly/temporary parking permits to students, BossCars system updates, payment plan support.
  • Cashiering duties of posting check and scholarship payments received via mail. Review and post in-person cash and check payments. Accept, review, and post departmental receipts. Review and close out all payments received at the end of every business day
  • Assist with departmental monthly reconciliations.
  • Provide support for review and uploading of daily system files.
  • Receive and respond to main office email and phone line requests to support office operations.
  • Required Qualifications:

  • At least 3 years experience directly related to the duties and responsibilities of the position, preferably in a higher education setting
  • Bachelors Degree in Business Administration or closely related field. Year-for-year work experience may be substituted
  • Demonstrated ability to provide exceptional customer service and strong team work approach
  • Preferred Qualifications:

  • Oracle Financial Systems experience
  • Strong Microsoft Office skills
  • Strong and effective communication skills to enhance cooperative working relationships with college faculty, staff, and students.
  • About TCNJ

    TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings, including the fourth-best college library in the nation, according to the Princeton Review.

    Contact Information

    Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found. Final offer of employment is contingent upon the successful completion of background and reference checks.

     

     

     

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    Job No: 21000761
    Posted: 5/11/2021
    Application Due: 7/10/2021
    Work Type: Full Time
    Salary: Negotiable