IT - DISTRIBUTED LEARNING SUPPORT SPECIALIST - FUQUA SCHOOL OF BUSINESS
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Distributed Learning Support Specialist (Analyst, IT)
IT – Distributed Learning Support (DLS)
The Distributed Learning Support (DLS) Specialist is responsible for assessing needs, developing processes and supporting advanced IT services for the faculty, students, staff and guests of Fuqua’s Executive MBA and MSQM Online programs. The landscape of services and support is constantly evolving. An important responsibility of the position is to stay abreast of ongoing changes in the educational technology landscape in order to help drive technological innovation within our programs.
Delivery of this service requires an understanding of the dynamics of the various programs and operations within the Fuqua School of Business and Duke University.
A strong foundation of good communication skills including the ability to assist users in a variety of circumstances is a must for success in this position.
Learning Platform – Support all users, faculty, students and staff in use and creation of the learning platform technology. Work with Fuqua developers towards continuous improvement of our learning environment.
Computing Help – Support all users and their needs for computing. This includes various OS and devices as used by the community. Support the “managed laptop” pool of users who purchase laptops from us for program use. (Windows, Mac OS, Browsers, Excel Add-Ons, Security, Networking, PC, Mac, iPad, iPhone, Android.) Foster professional relationship with students in order to provide personalized support. Actively provide preventative technical support and provide knowledge to students to enhance their MBA experience and knowledge.
Communication Technologies – Support users in use of communications technologies. (email, phone, text, AV capture and distribution and various applications used in the EMBA and Online environments.)
International Travel – Be capable of doing the international travel associated with our EMBA programs. Skills include travel document proficiency and ability to work with Duke/Fuqua travel policy and processes. Provide computing and AV support at residency locations. Work as part of the Fuqua team supporting these residencies.
Coordination with other IT operations – Develop understanding of the various IT operations at Fuqua and Duke. Contribute and participate in the overall development and support of IT excellence at our school.
Perform the other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by the individuals assigned to this classification.
Weekend Support – Onsite support classes during the weekend. This includes supporting faculty and students during their classes. Responsible for updating the learning platform as a result of the class activities during the weekend.
Online Programs Support – Support students all over the world in software installation, troubleshooting. Building relationship with students. Provide guidance to online sessions to both students and faculty. Maintaining program and academic resources. Quick response of any type of technical assistant request is required.
Education/Training: 4 year college degree is preferred.
Experience: 2 years of experience, preferably within an academic environment, or organization working on information technologies in education. Exceptional interpersonal, organizational and communication skills required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.