Manager - Athletics Ticketing

About Eastern Washington University:
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.

Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.


Job Summary:

• Eastern Washington University is currently seeking a Ticket Manager (Program Support Supervisor 1) for Athletics.
• The primary function of this position is to coordinate all ticket operations for EWU's athletic programs which ticket for events. Specific duties will include updating season ticket sales brochures; updating website; processing telephone, mail, walk-up, and online ticket orders; printing tickets; handling daily deposits; creating daily cash reports; overseeing game day ticket operations; overseeing and documenting complimentary admissions; supervise game day ticket personnel; processing post-event ticket reconciliation and reporting; and other duties as assigned.

• On top of salary, the University offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 11 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses.

Required Qualifications:

• High School Diploma or GED

• Three (3) years experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills.
  OR
• Bachelor’s Degree and one (1) year of experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills.

• Proficient computer background with working knowledge of ticket computer systems.

• Successful work experience that requires strong management, fiscal accountability and organizational skills.

• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications:

• Master’s Degree

• One (1) year of experience in a ticket operations position at the NCAA Division I collegiate or professional sport level.

• One (1) year experience working with Paciolan ticketing software.

• One (1) year experience with priority points/annual fund operations.

Other Skills and Abilities:


Job Duties:
% of Time: 75
Responsibility / Duty:
COORDINATE ATHLETIC TICKET SALES CAMPAIGN FOR ALL RELEVANT SPORTS.

Operate TicketsWest/Paciolan ticketing system to execute all ticket sales, process orders and maintain customer database while maintaining excellent relationship with the vendor.

Determine goals and objectives to most effectively maximize revenue for all EWU athletic season, group and single ticket sales.

Assist with pricing structure as well as development of sales brochures, other materials and ticket policies.

Provide excellent customer service to include addressing ticket concerns and investigating ticket problems/complaints.

Complete event reconciliation and make deposits in compliance with all EWU cash-handling policies and procedures.

Develop and deliver fiscal reports as determined and requested by Deputy AD for External Operations and/or Assistant AD for Business Operations.

Supervise, hire and assign work to student work force in support of ticket sales and game-day operations.

Responsible for updating, collecting, and presenting all attendance figures for all ticketed athletic events.

Essential Function Indicator: Yes


% of Time: 20
Responsibility / Duty:
ASSIST IN THE COORDINATION OF ATHLETIC DEPARTMENT EVENTS AND ACTIVITIES.

Assist in the renewal of annual fund donations.

Execute priority assignment with Deputy AD for External Operations for annual fund donors for all athletic ticketed events.

Assist in planning and administration of selected special events sponsored by athletic department and other departmental activities as assigned by supervisor.

Assist in management for all athletic ticketed and fundraising events.

Essential Function Indicator: Yes


% of Time: 5
Responsibility / Duty:
OTHER DUTIES AS ASSIGNED BY SUPERVISOR

Supervisor of temporary employees.

Other duties as assigned by Director of Athletics or designee.

Essential Function Indicator: Yes



Conditions of Employment:

• Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Light lifting and physical labor required when assisting with game management operations.

• Rules compliance is an important responsibility of this position. Employee shall support and comply with all applicable rules and regulations of the NCAA, the Big Sky Conference, and other established bodies that govern intercollegiate athletics and the University.

• This position, during the course of university employment will be involved in the receipt or, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. Successful applicant will be required to pass a background check prior to first date of employment.

• This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.

Salary Information: $39,372 - $51,276


Posting Date: 05/06/2021
Open Until Further Notice: No
Closing Date: 5/23/2021
Screening to Begin: 05/24/2021

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/6768

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.






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