Under supervision of the Customer Experience Support Manager, The Tier 2 Support position serves as the helpdesk trainer of temporary employees including but not limited to work-studies, interns and high school apprentices. This position also provides technical support of multi-campus IT inventory, including computers and appropriate software(administrative and academic), local and network printers; hardware/software configuration support, installation and troubleshooting, site planning, technology research/prototyping and management of system support service agreements; installation and maintenance of access control devices; and installation and management of switched AV devices.

This position requires are a high school diploma and five (5) years experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for experience on a year-for-year basis.

Preferred candidate will have experience maintaining/installing and troubleshooting microcomputers/peripherals, and LAN/MAN/WAN computer hardware. Employee must have working knowledge and technical skills to support client/server computer systems in an enterprise network environment and be able to troubleshoot/maintain Ethernet local area networks and associated wide are network communication components. Employee must have the ability to prepare technical and non-technical reports, effectively communicate orally and in writing, and understand network design parameters and communications component configuration requirements. Supervisory experience is a must. Ideal candidate will have working experience supervising work studies, academic interns, and high school students enrolled in the apprentice programs.

Application for this position is limited to TTC employees occupying full-time equivalent positions. However, this position may be advertised externally at a later date. Application deadline is 4:00 PM, May 14, 2021.

To be considered for this position applicants MUST complete the SC State Jobs Employment Application online. Incomplete applications will not be considered. Unofficial transcripts may be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed 843.574.6682 to the Human Resources Office by the deadline date and time. Official transcripts are required upon offer of employment. For assistance, contact Human Resources at 843.574.6201.

Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.