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Temporary Desktop Support Technician

Job description

Description

University of Colorado – Auraria Library 

Temporary Desktop Support Technician

 

The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment.  We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

 

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

Review of applications will begin 5/19/2021 and will continue until the position is filled

The University of Colorado Denver’s Auraria Library seeks a detailed and collaborative 6-month temporary Desktop Support Technician to join Auraria Library’s Information Technology and Web Services department within the Digital and Scholarly Division.
 

Located in downtown Denver, Colorado, the Auraria Campus is home to three institutions of higher education – University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver – the latter two are Hispanic-Serving Institutions. The Auraria Library serves the campus’ over 45,000 students, including many first-generation, underrepresented, and non-traditional students, and sees more than 750,000 visits a year. Auraria Library is committed to diversity within its community and welcomes applications from historically underrepresented candidates. The library seeks candidates who embrace a multicultural, diverse, and inclusive workplace, and who strive to incorporate those values in their work and interactions.

 

Nature of Work 

The Auraria Library, serving the University of Colorado Denver, Downtown Denver Campus; Metropolitan State University of Denver; and the Community College of Denver seeks, a Desktop Support Technician within the Information Technology and Web Services Department. This position will work with and troubleshoot problems for Windows and Mac based computers, office printers, email accounts, Internet browsers, network connectivity, remote computer access, and other computer support duties for the students, faculty, and staff at the Auraria Library. This position will also provide technology support for classroom, self-checkout machines, group study rooms and assist as needed with other equipment such as that in the Innovation Garage, Digital Media Studio, and Discovery Wall.

 

Professional Field 
Information Technology 

Supervision Received 
Desktop Support Professional

Supervision Exercised 
None 

Examples of Work Performed 

    Provide technical support for hardware, software, and network issues Setup, install, and configure office and productivity software on employee laptop and desktop computers – both Windows and Mac based operating systems Configure and deploy images for computer labs Respond to and resolve assigned work orders generated through the Library IT ticketing system Install, configure, and troubleshoot networked printers and scannersMonitor and track work orders escalated to CU Denver OIT – issues related to networking, security, email, etc. Assist in disposal of out-dated equipmentAssist with training of student workersProvide audio/visual technology and computer support for classrooms, group study rooms, and Discovery Wall 

Knowledge, Skills, and Abilities 

    Excellent customer service, interpersonal, and communications skills Excellent organization, time management, and attention to detail skills Excellent problem solving and troubleshooting skills Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information Ability to work within specified deadlinesAnalytical and problem solving skills 
 

Salary and Benefits:

The hourly range for this position has been established at $20 - $25/ hour. 

The hourly range of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above hourly range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at Employee Services.

University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background checks for all new employees prior to their employment.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. Alternative formats of this ad are available upon request for persons with disabilities.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

 

Benefits: https://www.cu.edu/employee-services/benefits.

Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation

* PLEASE NOTE: Temporary hires are not eligible for University benefits, but will accrue .034 hours of sick leave for every one hour worked, per Colorado's Healthy Families and Workplace Act * 


Diversity and Equity:

Please click here for information on disability accommodations: https://www1.ucdenver.edu/offices/human-resources/employee-relations-performance/ada-compliance

Office of Equity: https://www1.ucdenver.edu/offices/equity

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.



Qualifications
Minimum Qualifications

    Graduation from an accredited college or university with a Bachelor’s degree in computer science or a closely related field.  
            OR 

    Work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the Bachelor’s degree. 
 

Preferred Qualifications  

    Bachelor’s degree in information technology, computer science, or closely related field Experience working in a desktop support role Experience troubleshooting current Windows and Mac Operating Systems Experience using remote computer access or maintenance software Experience with Active Directory and DomainsExperience with computer or application imaging software 


Job Category: Professional Support Services
Primary Location: Denver
Schedule: Part-time
Posting Date: May 5, 2021
Unposting Date: Ongoing

 

 

 

Diversity Profile: University

 

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Job No:
Posted: 5/7/2021
Application Due: 8/5/2021
Work Type: Full Time
Salary: