Patient Financial Services Rep/UKHC

Job description

Job Title:

Patient Financial Services Rep/UKHC

Requisition Number:


Working Title:

Patient Financial Services Advocate

Department Name:

H4027: REV Cycle MGT-PFE

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

1 yr

Required License/Registration/Certification:


Physical Requirements:

This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.


Monday through Friday, will have holiday rotations and may have to work some weekends.

Job Summary:

This position provides customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support healthcare operations. The primary duties include collecting co-pays and deductibles from patients and assisting in making other financial arrangements when patient cannot pay in full; assisting patients with applying for state assistance programs Medicaid and disability; explaining benefits and verifying insurance coverage; and answering questions regarding bills for hospital and physician services. The employee must become Benefind and SOAR federally certified for ACA applications and social security disability assistance. Must have excellent verbal and written communication skills, and the ability to screen patients at bedside.

Skills / Knowledge / Abilities:

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 5/7/2021
Application Due: 5/15/2021
Work Type: Full Time