Online Student Success Coordinator

University of Cincinnati
Cincinnati, Ohio
May 06, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Online Student Success Coordinator

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country.

About UC Online
At the University of Cincinnati Online (UC Online), we deliver a world-class experience for students seeking online flexibility and University of Cincinnati quality. From inquiry to graduation, we push the boundaries of what is possible and drive innovation in online education at the University of Cincinnati. With a student-centric approach and data-driven decision-making model, we support students through the online lifecycle of program discovery, program participation, and degree attainment. Our students realize their hope for a better future through real-life learning at an institution with a legacy of research, innovation, and accomplishment.

In fulfillment of this mission, UC Online is seeking a one to four candidates for the position of Online Student Success Coordinator.

Job Overview
Provide administrative and logistical support to students and faculty immersed in online courses, certificates, and degree programs.  Also provide operational support to students and faculty regarding educational program issues and serve as a liaison between college personnel, faculty, and new and returning students.

Essential Function

  • Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies
  • Support new student registration by conducting learning preparedness assessments to gauge online program readiness and assist with new student orientation as requested.
  • Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments.
  • Share programmatic enrollment data and trends as an active strategic member of cross-functional teams.
  • Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support.
  • Identify problems or inefficiencies and work with the appropriate enrollment functional leader and/or College to implement effective resolutions and improvements.
  • Monitor student satisfaction and coordinate problem resolution while maintaining a high level of professionalism.
  • Escalate student retention concerns to immediate supervisor or administrator.
  • Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

  • Bachelor’s Degree
  • Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience
Two (2) years of higher education advising or recruiting experience.

Physical Requirements/Work Environment
Office environment/no specific unusual physical or environmental demands.

Interested candidates, please go to:

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

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