Employee Relations & Employee Experience Manager

Colorado Springs, CO
May 06, 2021
Administrative Jobs
Student Affairs, Career Services
Employment Type
Full Time
Institution Type
Four-Year Institution
This position is responsible for the development, implementation, and administration of employee relations programs and policies. The Position partners with university managers and employees regarding facilitation of positive employee/employer relationships, performance management and employee development, creative dispute resolution, and progressive discipline. The Position provides guidance and direction toward compliance with various state and federal laws and university policies including unemployment compensation, leave and disability programs, leave sharing, workers’ compensation and on-the-job injuries, and complaints/grievances. Position leads training initiatives as the subject matter expert in areas of position responsibility along with facilitating workplace climate/culture studies. Position investigates disputes, accusations and formal charges, and develops responses in conjunction with appointing authorities. 


Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S. 

Job Duties:

  • Ensure that all employee matters are handled with a consistent approach that is aligned with the UCCS vision and values, university policies, and state and federal law.
  • Navigate the state personnel board rules as it pertains to classified staff employee relations.
  • Advise management on the formulation and administration of plans and 
    policies for human resource activities related to the performance management process, grievance procedures and dispute/conflict resolution.
  • Partner with managers, supervisors, and employees to resolve performance, grievances and dispute issues. Conducts formal and informal fact-finding interviews as appropriate in order to mediate resolutions and to recommend suitable courses of action, including referral to the next higher level of authority or other administrative body.
  • Provide consultation and coaching to employees to establish a positive employee experience, employee success and employee performance management methods including establishing goals and success measurements.
  • Manage the Conflict of Interest program for the university.
  • Design and facilitate virtual and live training programs for staff and managers.
  • Prepare and maintain an Employee Relations data tracking tool, as well as written case records. Consult data tracking tool periodically to recognize trends and to minimize repetitive concerns and issues.
  • Oversee cases, provides training sessions, and prepares reports on leave programs such as FMLA, STD, LTD, leave sharing, workers’ compensation and on the job injury.
  • Serve as the ADA coordinator for all employees, establishing disability compliance processes and practices, and leading the Accessibility Advisory Committee.
  • Consult and collaborate with the Office of General Counsel, Office of Institutional Equity, Compliance, and other internal and external partners as appropriate.
  • Supervise two support staff personnel who oversee leave administration, unemployment claims, criminal history background checks, ASL interpretation, and employee relations initiatives.
  • Conduct employee engagement surveys and review exit survey data to identify trends and make recommendations for improved workplace dynamics.
  • Participates in professional development sessions, conferences and seminars.
  • Job Competencies:

  • Knowledge of human resource principles regarding compliance, employee relations and employee development.
  • Knowledge of conflict management and resolution techniques.
  • Knowledge of federal and state laws such as FLSA, FMLA, ADA and Workers’ Compensation.
  • Ability to work with diverse populations in a multi-cultural environment that is committed to diversity, equity and inclusion in employment and education.
  • Familiarity with interpreting policies and applying best practices to employee relations.
  • Flexible and creative in approach to investigations as warranted by the circumstances.
  • Ability to adhere to ethical business practices and promote ethical behavior, including being discreet and maintaining confidentiality.
  • Strong verbal and written communication skills.
  • Strong analytical skills.
  • Knowledge of higher education organizations.
  • Advanced organizational skills with the ability to handle multiple assignments simultaneously.
  • Creative and effective presentation skills that foster transfer of training to the workplace.
  • MS Office proficiency.
  • This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

    What We Offer:

    Salary Range: Generally starting at $70,000 - $85,000

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at http://www.cu.edu/employee-services. Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado.

    Tentative Search Timeline:

    • The potential dates for interviews with the search committee will be the week of 5/27/2021.
    • The potential dates for interviews with the supervisor and appointing authority will be the week of 6/7/2021.
    • The potential employee start date is 7/1/2021
    The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

    To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Requirements:

  • Bachelor’s degree in Human Resources, Organizational Development, Business Administration or a related field
  • Two years supervisory experience
  • Three to five years’ experience in Human Resources Employee Relations and Conflict Management or closely related area, including advising and making recommendations to managers and leadership
  • Preferred Requirements:

  • Masters or Juris Doctor degree
  • HR certification (e.g. CHRP, SHRP, PHR, SPHR)
  • Employee relations experience in a university setting
  • Experience working with federal and state laws such as FLSA, FMLA, ADA and Worker's Compensation
  • Knowledge and experience with state personnel board rules and state classified employment
  • Physical Requirements:

    While performing the duties of this job, the employee is frequently required to sit.  Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 20 pounds.

    Job Category: Human Resources
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: May 4, 2021
    Unposting Date: Ongoing