Office Support Specialist
- Employer
- Illinois State University
- Location
- Normal, Illinois
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Student Affairs, Counseling
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job No: 511234
Work Type: On Campus
Location: Normal, Illinois
Title: Office Support Specialist
Department: Student Counseling Services
General SummaryUnder the supervision of the Office Administrator, perform clerical duties requiring discretion and independent judgment to facilitate the smooth and efficient administration of Student Counseling Services. This position will maintain electronic files of information regarding current and past clients of the agency. Staff members as well as doctoral externs and interns depend on incumbent for the organization and knowledge of all these files. Responsible for greeting, receiving, and checking in all clients and guests as well as answering/screening department telephone calls. Maintain brochure inventory.
Required Qualifications1. High school graduation or equivalent.
2. One (1) year (12 months) of work experience comparable to the second level of this series. This work includes performing office support tasks requiring knowledge of general office and departmental procedures and methods, operating a variety of office equipment, and operating computer systems (word processing, database, and software packages).
3. Any one or any combination of the following, totaling two (2) years (24 months) of experience in the categories below:
A. work experience performing office/clerical activities, including use of computer systems
B. college or university course work in any curriculum
- twelve (12) semester hours = six (6) months
- twenty-four (24) semester hours = twelve (12) months
- thirty-six (36) semester hours = eighteen (18) months
- forty-eight (48) semester hours = twenty-four (24) months
1. Working knowledge of office support and routine office practices and procedures
2. Ability to keyboard accurately at a rate of 40 net w.p.m.
3. Thorough knowledge of spelling, grammar, punctuation, sentence and paragraph structure, and formatting
4. Skill in oral and written communication
5. Ability to operate standard office equipment such as document production and reprographic equipment
6. Ability to utilize various software packages
7. Ability to train and review the work of others
8. The successful candidate will have excellent clerical, computer, organizational, time management, communication and people skills.
9. Must maintain knowledge of SCS and University procedures, as well as State and Federal confidentiality laws.
Mondays, Tuesdays, Thursdays, Fridays: 7:45am to 4:15pm
Wednesdays: 10:30am - 7:00pm
Must be able to complete the following with or without a reasonable accommodation:
1. Remain at a workstation for extended periods
2. Effectively communicate on a daily basis.
June 2021
Salary Rate / Pay Rate$15.46 - $16.11 per hour
Required Applicant DocumentsResume
Cover Letter
Reference List
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant DocumentsTranscripts (may be unofficial) - See Special Instructions to Applicants section for additional options
Certification of Retirement Annuity
PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for ApplicantsPlease fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.
Other documentation such as college transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. DD214 paperwork may be faxed, mailed, delivered to Human Resources, or brought to the Civil Service exam in order to receive the maximum eligible points:
Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.
Breanna Crippen
Human Resources
309-438-8315
bcplese@ilstu.edu
If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Application Opened: 05/05/2021 08:50 AM CST
Application Closes: 05/19/2021 11:55 PM CST
Organization
About
Illinois State University, founded in 1857, is the oldest public university in Illinois. Illinois State is a co-educational, residential university committed to fostering a small-college atmosphere with large-university opportunities and promoting the highest academic standards in teaching, scholarship, and community service. Serving more than 20,000 students, our six colleges offer 178 undergraduate majors, 77 minors, 102 master’s programs, 18 doctoral degrees, and 42 certificate options. We have repeatedly been named a “Great Place to Work” by the Chronicle of Higher Education.
Illinois State University is committed to and accountable for advancing equity, diversity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our mission.
Vision
Illinois State University, a first-choice public university, will be increasingly recognized as a national leader for educating high-achieving, motivated students who seek an individualized and transformative experience at an institution that:
- Offers premier undergraduate and graduate programs that integrate traditional knowledge and methods with emerging ideas and innovations
- Generates knowledge through high-quality research, scholarship, and creative activities
- Supports student learning and development inside and outside of the classroom
- Serves the region, state, nation, and world through its commitments to responsible stewardship, meaningful civic engagement, cultural enrichment, and the development of global citizens
Mission
We at Illinois State University work as a diverse community of scholars with a commitment to fostering a small-college atmosphere with large-university opportunities. We promote the highest academic standards in our teaching, scholarship, public service and the connections we build among them. We devote all of our resources and energies to creating the most supportive and productive community possible to serve the citizens of Illinois and beyond.
Values
Pursuit of Learning and Scholarship
Illinois State University works with students as partners in their educational development inside and outside of the classroom so that students come to appreciate learning as an active and lifelong process. The University contributes new knowledge through research, scholarship, and creative activities in which all students, faculty, and staff are encouraged to participate. Faculty members embrace a balanced teacher–scholar model that values their contributions as teachers (facilitators of learning) and scholars (creators and discoverers of knowledge and information).
Individualized Attention
Illinois State University provides a supportive environment that places all learners at the center of teaching and scholarship. Innovative curricular and cocurricular programs, strong student-faculty-staff connections, and superior student services focus on each student as an individual. The University fosters academic and personal growth, recognizes unique educational aspirations, and acknowledges that each faculty and staff member is integral to student success.
Diversity
Illinois State University affirms and encourages community and a respect for differences by fostering an inclusive environment characterized by cultural understanding, ethical behavior, and social justice. The University supports a diverse faculty and staff who mentor a diverse student population. The University endeavors to provide opportunities for all students, staff, and faculty to participate in a global society.
Integrity
Illinois State University promotes an environment defined by the highest ethical standards. Leadership of the University is characterized by stability, adherence to shared values, collaborative decision making, and accountable stewardship of all university resources. Members of the University community work collaboratively through shared governance to ensure the success of the University and are dedicated to making ongoing improvements, always enhancing their contribution to Illinois State University and building on prior accomplishments. Teaching and learning, including research and creative activities, are conducted at the highest level of academic quality and integrity.
Civic Engagement
Illinois State University prepares students to be informed and engaged global citizens who will promote and further the goals of society. The University promotes active learning experiences through which students will gain an awareness and understanding of civic engagement as a lifelong responsibility. The University partners with business, industry, government, and educational entities providing leadership in local, statewide, national, and international initiatives; expanding service and outreach; and enhancing financial support for instructional, scholarly, and service activities.
Illinois State University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding affirmative action, nondiscrimination, and anti-harassment. Illinois State University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, order of protection, gender identity and expression, ancestry, age, marital status, disability, genetic information, unfavorable military discharge, or status as a veteran in employment, educational programs and activities, or admissions. Inquiries or complaints may be addressed by contacting the director of the Office of Equal Opportunity and Access by email at EqualOpportunity@IllinoisState.edu, by calling (309) 438-3383, or by mail at Illinois State University, Campus Box 1280, Normal, IL 61790.
- Website
- https://hr.illinoisstate.edu/prospective/opportunities/
- Telephone
- 309-438-8311
- Location
-
Campus Box 1300
Illinois State University
Normal
Illinois
61790
US
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