Student Support Technician
Job no: 493995
Work type: Student employee, Part-time Temporary
Location: Overland Park Main Campus
Categories: Information Technology, Student Employment (non Work Study)
Student Support TechnicianDepartment
Part-time TemporaryNumber of openings
The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process.Required Qualifications
Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester
Strong problem solving/troubleshooting skills
Familiarity in Microsoft Office software
Customer support experience
Technical writing experience
Previous experience with a support ticketing system is valuable but not necessary
Cover letterHours per Week
Varies depending on department need. Hours of operation are 7:30 a.m.- 7 p.m., Monday-SaturdaySalary Grade Level
$11.46 per hourLocation
Overland Park Main CampusDisclosures
Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.
In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of race, color, age, sex, religion, marital status, national origin, disability, veteran's status, sexual orientation, gender identity, genetic information or other factors which cannot be lawfully considered, to the extent specified by applicable federal and state laws.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email [email protected]
For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.
Advertised: 04 May 2021 Central Daylight Time
Applications close: 28 May 2021 Central Daylight Time