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Analyst, IT (IT Field Technician - Tel-Data Com)

Duke University
Tele/Video Communications - Fee for Svcs

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Job Details

Deliver and repair a variety of Tele and Datacom communication products and services to the University and Medical Center customer base. Work includes installation, maintenance and repair such as terminating, testing and labeling of Cat6A cabling for devices including new communication outlets, video surveillance cameras and wifi access points. Install new telephone service, MAC (moves, adds and changes), service removal, and repair to existing services. This role also consists of supporting the Duke data network which involves installation/activation of new wifi access points, rack/stack/config of new network switches, troubleshooting issues via ticketing process, port activation, VLAN changes,etc. Supporting the card access system which includes troubleshooting, replacement of existing devices. Supporting of the video surveillance system which includes troubleshooting and install new IP based cameras and activate onto the network. RF activities around campus DAS, Radio and Wifi network.


Understand Duke’s major communications platforms and services including: Cisco IP call manager and various peripheral systems . Perform MAC (move, add and change) work assigned daily by the Operations Desk and or Operations Manager. Work with the Operations Center to meet all assigned work order and repair requests in the most productive and expeditious manner.

Diagnose, repair or replace various communications equipment:

- telephone sets, jacks, faceplates, 110 blocks, jumpers, patch panel etc.

- Terminate, test and label various cable and jacks including Cat 3, Cat 5, Cat 5E and Cat 6 cable

- data network switches and Wifi Access Points

- IP based video surveillance cameras

- card access readers/controllers

-RF equipment (radios, transmitters, DAS)

Work closely with various departments across campus as part of construction projects as well as with the OIT network engineering group, Duke University Police Department, etc.


Ability to effectively communicate face to face with end users across the Duke community.

Take projects and tasks and dynamically prioritize their work efforts to meet deadlines and goals.

Defining the needs and requirements for customers and being able to positively and productively interacting with them.

Self-motivation to tackle observed problems, present recommendations, and complete changes as necessary.




Must be able to lift up to 100lbs as part of normal job duties. Periodic overtime work to meet customer commitments.


Required: High School

Preferred: Technical College/Trade School or equivalent of five years industry experience


Required: verified experience in communications installation, maintenance and repair . A valid NC driver’s license.

Preferred: Experience in deploying and managing a broad array of Cisco equipment: Switches, routers, Wireless (LWAPP)

RF Technology such as NC State Viper P25 system and supporting of the system and handheld devices including interaction with the local municipalities. On campus cellular infrastructure including our in building DAS system and macro towers which includes engaging with the major carriers (Verizon,AT&T,Sprint,T-Mobile)

Experience with OSP copper and fiber optic cable. Ability to use e-mail and Microsoft Office programs (Word and Excel)

WORKING CONDITIONS:Job duties may include work in confined spaces, communication rooms, patient, administrative, research and student areas within the University and Medical Center. Moderate lifting and use of hand tools and ladders.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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