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Financial Aid Specialist

Employer
Community College of Philadelphia
Location
Main Campus

View more

Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Community College

Job Details

Position Title:

Financial Aid Specialist

Requisition Number:

SCA00443

General Description:

The Financial Aid Specialist is a Financial Aid team member assigned to the College’s Main Campus and Northeast Regional Center. Reporting to the Manager of Financial Aid Operations, this position coordinates the intake process for students who need financial aid counseling and provides expertise while assisting front counter staff in responding to students with questions related to financial aid to ensure students receive the highest level of customer service and support. This position collaborates with the Student Tuition Assistance Office, Office of Records and Registration, Office of Dean of Students and various other offices to research and resolve financial aid payment problems, bookstore credits, holds and other matters affecting student aid and. The Financial Aid Specialist counsels students and parents on financial aid; reviews, verifies and awards financial aid packages; represents the College at on-campus and off-campus events, and assists in the supervision of the Office’s federal work-study students.

Specific Responsibilities:

• Counsel prospective students, continuing students, parents, and families regarding the financial aid application process and eligibility for Federal and State aid, and assist them with the online process of completing a FAFSA application.

• Assist students in applying for Federal and private loans and scholarships, understanding and completing the institutional payment plan, and resolve rejected aid applications.

• Communicate with students and families via written, voice, and electronic media in order to relay information about student’s eligibility or to request further documentation to determine eligibility.

• Track documentation received by students utilizing the document management process; create files for new students and continuing students; appropriately file, at Main Campus, documents received at Regional Centers and merge documents for students that possess duplicate files.

• Update student’s aid in Banner, add student loans to student’s aid package; correspond with Coordinator, Student Loan Program to ensure student is receiving appropriate amount requested.

• Verify information on the Institutional Student Information Report (ISIR) and compare with the information on the student’s or parent’s Federal tax return.

• Collaborate with outside offices, research and resolve financial aid payment problems, including those identified by Student Tuition Services office and Office of Student Records and Registration.

• Resolve Student Tuition Services Office holds and explain resolution to students.

• Work with advisors and counselors to make recommendations to students who were dropped for poor scholarship; correspond with Records and Registration to resolve enrollment status issues and to ensure that student has completed required testing.

• Conduct workshops and presentations for new and continuing students.

• Generate and reconcile reports.

• Represent the College at on-campus and off-campus events.

• Conduct online filing workshops, as required.

• Periodic assignment to Main Campus, as needed.

• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.

• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.

• A minimum of two (2) years of full-time work experience in financial aid required.

• Excellent communication (oral and written) and interpersonal skills in all media (phone, face to face, and email).

• Demonstrated knowledge of financial aid regulations required.

• Experience working with people from culturally diverse and economic backgrounds.

• Ability to use independent judgment in making administrative/procedural decisions with minimal supervision.

• Strong customer services and collaboration skills required.

• Must be able to foster a positive and productive work environment, with ability to help lead and motivate staff, and model exceptional service to internal and external customers.

• Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy required.

• Ability to manage multiple, simultaneous priorities and meet deadlines required.

• Demonstrated proficiency using MS Word and Excel, and Internet applications.

• Access to reliable transportation is required.

Preferred Qualifications:

• Experience with Ellucian Banner is preferred.

• Experience in, and appreciation for, a collective bargaining environment is preferred.

Work Location:

Main Campus

Special Instructions to Applicants:

*Interested persons should complete an online application.

*Cover letter of interest and resume REQUIRED.

*Names and contact information of 3 professional references OPTIONAL.

Review of applications will commence on May 18, 2021, and will continue until the position is filled.

Applicants must be legally eligible to work in the U.S.

Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

Salary Grade or Rank:

1

Salary Range:

Salary Commensurate with relevant experience

Job Posting Open Date:

05/04/2021

Type of Position:

Administrator

Employment Status :

Full-Time

Organization

Working at Community College of Philadelphia

Welcome to Community College of Philadelphia, a public, open-admission institution that provides both academic resources and support services to help students achieve their academic goals. As the largest public institution of higher education in Philadelphia, the College has served more than 685,000 of the city's residents since 1965. We serve a diverse population of students, from recent high school graduates starting here on their path to a bachelor's degree, to adults looking to change careers. On our Main Campus or at any of our three Regional Centers within Philadelphia, we offer the convenience our students need to fit classes into their busy schedules.

We seek to empower our community through education, one individual at a time. More than 90 percent of our graduates remain in the area and strengthen our local economy. It is our mission to prepare Philadelphians for a new career or transfer to a four-year college so that they can achieve their educational and career goals.

Community College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented, high caliber faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College.

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