Temporary ITSC Analyst

Location
Boulder, Colorado
Posted
May 05, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Requisition Number:

30081Location:

Boulder, Colorado Employment Type:

Temporary StaffSchedule:

Full-TimePosting Close Date:

05-May-2021Date Posted:

03-May-2021 Close All Job SummaryThis position provides computing technical support to University of Colorado Boulder students, faculty, staff, retirees, and alumni for all supported computing and application services. The position is responsible for first and second level assessment and triage determination for the Office of Information Technology (OIT), Office of Information Security (OIS), and University Information Systems (UIS) supported IT services. These services include (but are not limited to) networking, client support, Windows and Apple devices, software applications, online learning management applications, and peripheral devices. This position interacts with customers on a regular basis and provides a high-level of customer service through prompt and professionalinteraction. Accordingly, this position requires a professional level of soft skills, in addition to technical and organizational skills. This position will be the liaison between the IT ServiceCenter (ITSC) and OIS. This position includes on-call responsibilities for defined periods of time.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities. Who We AreThe Office of Information Technology (OIT) is a dynamic organization, filled with energetic staff and students who aim to serve the campus and contribute to student success while supporting the University’s academic, research and service missions. We’re located in the heart of the beautiful CU Boulder campus. See what OIT is all about by watching our This is OIT. Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities and desire to contribute to an inclusive campus environment will help us achieve our vision of a diverse and inclusive community.What We Can Offer
  • Hourly compensation: $18.00.
BenefitsTemporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave. Be StatementsBe Accomplished. Be Excited. Be Boulder.What We Require
  • Bachelor’s Degree from an accredited institution of higher education in IT field.
  • A combination of education and professional experience may be substituted on a year for year basis for the educational requirement.
  • Minimum of 2 years’ experience providing IT support or in an IT functional area.
What You Will Need
  • Excellent written and verbal communication skills.
  • Ability to build relationships and provide customer service that exceeds customer expectations.
  • Ability to quickly learn new computer technology on own initiative, unaided or as part of a team.
  • Experience with Google and Microsoft applications.
  • Experience with ServiceNow.
  • Experience with Cisco VOIP technology.
  • Experience with Atlassian Confluence.
  • Experience with Beyond Trust.
  • Experience with command line security tools.
  • Experience with Intrusion detection systems.
  • Experience with responding to security incidents.
  • Familiarity with Linux distributions/toolkits.
What We Would Like You To Have
  • ITIL Foundations V4 Certified.
Special InstructionsTo apply, please submit the following materials:
  1. A current resume.
We may request references at a later time.
Please apply by May 5, 2021for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
Posting Contact InformationPosting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [email protected]

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