Job description

Location: Missouri Urban
Full/Part Time: Full-Time
Job ID: 36525
Hiring Department

Veterinary Health Center

Job Description

Office Support Assistants provide all client services for the University of Missouri’s Veterinary Health Center in Kansas City, a small animal emergency hospital. The hospital is open nights, weekends, and holidays. Ability to work these hours is required.

Responsibilities include but are not limited to: Answering all incoming phone calls. Greeting clients who have brought their pet for emergency care, and collecting client and patient information. Entering patient information into electronic medical records system and checking patients into the hospital. Assisting with financing needs. Facilitating communication between clients and medical personnel. Discharging patients and collecting payments. Effectively and compassionately managing dynamic, potentially stressful client encounters. Working closely with veterinarians, veterinary technicians, and veterinary assistants to ensure compliance with veterinary business rules. Maintaining the general appearance of the waiting room and reception area.

Although the front desk functions are a priority of the position, the Office Support Assistants will also be expected to assist the doctors and veterinary technicians as needed with patient evaluation and care, help to maintain the cleanliness of the clinical treatment areas, and any other duties as assigned.


Salary Range: $10.43 - $15.00 / hour

GGS Grade: 4

University Title: Office Support Assistant II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.


Two positions available, shifts are:

1 - Sunday 8am - 9pm, Monday - Wednesday 5:30pm - 2:30pm

2 - Wednesday - Friday 5:30pm - 2:30am, Saturday 8am - 9pm

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Previous experience in a veterinary clinic. Knowledge of medical terminology and excellent communication and customer service skills

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.


To read more about Equal Employment Opportunity (EEO) please use the following links:




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 5/4/2021
Application Due: 5/14/2021
Work Type: Full Time