Manager, IT Project Management

Job description

Job Title: Manager, IT Project Management
Location: Information Tech Services
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605372
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

The Manager, IT Project Management is a member of the Strategic Planning, Implementation, and Education Services (SPIES) Department within ITS. The manager will supervise Project Portfolio Management staff responsible for managing division portfolios and critical projects where ITS resources are needed and/or allocated, while working closely with SPIES leadership, ITS leadership, and our university business partners. This key position will be looked to for maintaining enterprise portfolio health, establishing new and improve existing PPM processes, managing project and portfolio risk, and advocating for the adoption of project management best practice across the enterprise.

Typical Duties and Responsibilities:

  • Supervises, oversees, leads, manages, and motivates team members. Delegates project work to team members as appropriate and reviews deliverables to ensure best practices are followed. Conducts regular performance reviews and clearly communicates goals and expectations.
  • Establishes project management best practices within PPM team (following standard project lifecycle and producing appropriate deliverables within each phase to support project success).
  • Develops portfolio and project management templates for use by both internal and external teams.
  • Manages the enterprise portfolio. This includes ownership of the project risk management processes across the portfolio.
  • Actively collaborates with university divisions to maintain integrity of their portion of the enterprise portfolio.
  • Establishes robust processes with ITS leadership and resource managers to effectively level resources across the portfolio.
  • Produces objective key performance indicators for NAU leadership to monitor enterprise portfolio health. These KPI’s include but are not limited to project completion rates, project health reports, resource estimates and utilization, and other relevant aspects of PPM in an effort to drive toward strategic alignment.
  • Produces transparent measures of project characteristics that enable NAU leadership to make decisions on project prioritization.
  • Responsible for the quality of data representing projects within the enterprise portfolio.
  • Provides hands-on project management on cross-divisional, complex, and/or at-risk projects as assigned, leveraging project management best practices, templates, and established business processes within the PPMO.
  • Supports and implements “people-focused” change management best practices following the ProSci methodology adopted by the university.
  • Participates on related campus committees and support groups, including the Strategic Project Review and Resourcing Committee (SPPRC).
  • Champions the adoption of project management best practice across the enterprise through measurable, defined action.

Minimum Qualifications
  • Bachelor’s degree in related field; AND,
  • 2-4 years of project management experience; AND,
  • Project management qualification or equivalent credential; OR,
  • A combination of related education, experience, and training.

Preferred Qualifications

PMP Certification, or additional coursework in PM.

Knowledge, Skills, & Abilities
  • Excellent communication skills (written, oral, presentations, facilitation/elicitation, training delivery, etc.).
  • Demonstrated experience coordinating diverse teams.
  • Demonstrated experience with professional and ethical conflict resolution and negotiation. Demonstrated ability to perform quality assurance and perform quality control is strongly preferred.
  • Experience with technology-focused projects leveraging core systems (PeopleSoft, Salesforce, OnBase, Series 25, LMS, etc.), SaaS applications, custom development, IT infrastructure (IaaS/PaaS), and/or other university systems.
  • Experience with a variety of project management methodologies (Agile, Waterfall, etc.)
  • Experience with ITSM/ITIL best practices.
  • Experience with ServiceNow Portfolio/Project Management, MS Project Professional, Jira, Trello, Slack, MS Teams, or other project management tools.
  • Experience with data visualization and summarization tools (Tableau, Excel pivot tables/power query, etc.).
  • Experience in functional area is strongly preferred.
  • Experience in leading complex, long-term projects.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

June 2, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 5/4/2021
Application Due: 8/2/2021
Work Type: Full Time