Student Affairs Case Manager-Outreach and Financial Support

Job description

Posting Number:


Working Title:

Student Affairs Case Manager-Outreach and Financial Support


Student Aff Dean of Students

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday thru Friday 8 am-5 pm.
Must be available to work flexible shifts, evenings and weekends, as needed.

Advertised Salary:


Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Student Services Paraprofessional/Professional



Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

Masters Degree in Higher Education, Student Affairs, Counselor Education, Social Work, other related field. Prior case management experience in a higher education setting. Knowledge of Advocate Database System.

Position Summary:

The Student Affairs Case Manager serves as one of three case managers for Student Care & Outreach. The position is a generalist position focusing on the broader mission of the office with time spent between general case management, departmental outreach initiatives, and assistance with campus partner emergency funds. The Case Manager reports to the Assistant Dean of Students.

Knowledge, Skills, Abilities and/or Competencies:

Excellent interpersonal and communication skills; Working successfully individually and as a member of a team; Excellent organizational skills; Experience in management of electronic database; Proven experience in developing effective working relationships with university students, faculty, staff, administrators and the community; Available to work flexible shifts, evenings and weekends, as needed.

Physical Demands:

Standard for an office environment. Sit for long periods of time.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Case Management for Student Care & Outreach
a.Serve as point of contact for inquiries to Student Care & Outreach (SCO); address and respond to referrals made to the SCO, including direct outreach to students, families, faculty, and staff.
b.Collaborate with internal and external partners and stakeholders to provide comprehensive support services to students.
c.Manage and draft communication related to Student Care & Outreach cases with students, families, faculty members and external stakeholders.
d.Participate in collaborative meetings with campus partners to support University-wide retention efforts.
e.Facilitate hardship withdrawal process on behalf of students of concern.
f.Assist with management and oversight of SCO records within the Advocate Symplicity electronic database. Ensure that records and data are maintained in accordance with University policies and federal and state regulations.
g.Generate ad hoc reports for Student Care & Outreach when requested.

Percentage of time:



Emergency Fund Assistance
a.Provide resources and direct support to students in partnership with the Office of Student Financial Aid, the Graduate School, and other campus partners during emergency fund request processes.
b.Research and disseminate information regarding emergency fund allocation including the impacts of any relevant state and federal policy.
c.Participate in meetings regarding the creation or improvement of campus partner emergency funds alongside the Assistant Dean of Students.
d.Produce ad hoc reports when requested.

Percentage of time:



Departmental Outreach and Digital Engagement
a.Participate in and coordinate outreach efforts to internal and external stakeholders.
b.Sustain and enhance departmental digital engagement efforts with students
c.Utilize existing university data to identify potential opportunities for SCO outreach to campus and community partners.
d.Manage data related to outreach attendance and impact, providing reports when requested.

Percentage of time:



Other Responsibilities
a.Represent Student Care & Outreach at appropriate meetings and campus activities, as needed.
b.Perform other duties as assigned.

Percentage of time:





Diversity Profile: University



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Job No:
Posted: 5/4/2021
Application Due: 8/2/2021
Work Type: Full Time