Faculty, IT Technical Support Instructor
Position DescriptionThis full time faculty position will support instruction for NTC's Computer Support Specialist Associate degree program, which prepares learners in three areas of support: software, hardware and help desk. The individual should be comfortable teaching in a variety of formats using multiple forms of technology for instruction.
Northcentral Technical College (NTC) is a customer-focused, accessible provider of innovative life-long learning. The College seeks team-oriented, student-focused individuals who have a deep value of education to facilitate learning. NTC staff serves in alignment with the College’s mission, vision, core values, and operating principles, and Board of Trustee’s Executive Limitations and Productivity and Quality Measures. As a member of a learning team, faculty report to a designated dean and participate in program, school, interschool, and College-wide team activities. Faculty provide instruction, expertise, and leadership within their program and content area. Faculty are expected to remain current in their area of expertise and in the field of education through professional growth and continuous learning activities. Faculty contribute to the College community as exemplified by committee involvement, participation in leadership activities, academic advisement of students, and sponsorship of student activities. Faculty members are also encouraged to be involved in the NTC College through various service opportunities in community organizations or through other community activities. REQUIRED Expertise, Attitude and Abilities:Expertise: An educational philosophy which places the primary emphasis on student learning in the design, delivery, and evaluation of learning. Expertise in content areas being taught. A solid understanding of how the education and business worlds interface. Commitment to the use of new learning technologies. Excellent communication skills including oral, written and presentation skills.Attitude: An uncompromising commitment to learning through the College’s mission, vision and values. A positive and proactive approach. Flexibility, a willingness to change. Open-mindedness, fairness, the ability to see multiple perspectives. A willingness to take risks. A willingness to accept responsibility for professional and personal growth. Strong support for diversity.Ability: Success and commitment as a team member, fostering consensus and collaboration in and out of the classroom. The ability to manage projects, set and achieve specific objectives and measure results. Proficiency in use of technology, computers and software.Duties & ResponsibilitiesNTC Faculty will serve their learners and the College in the following ways:
Possible course topics could include:
• Computer Fundamentals • Technical Support • Troubleshooting • Emerging Technologies • IT Career Skills • Networking • Information Security • Windows Server
The duties and responsibilities listed are intended to describe the essential functions of persons assigned to this position. They may also require some flexibility and interpretation to fit the needs of other areas of the College such as the Alternative High School. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.QualificationsRequired QualificationsBachelor's degree required in IT or related field.Occupational instructors must have a minimum of two years (4,000 hours) full-time or equivalent demonstrated relevant occupational experience, one of which must be within the last five years; may waive the occupational experience of one year within the last five years if the candidate has two years post-secondary teaching experience in the appropriate occupational field within the last five years.Upon hire and throughout employment as an instructor by the Wisconsin Technical College System (WTCS), must meet Higher Learning Commission requirements; maintain Faculty Quality Assurance System requirements and licensure required by other agencies to maintain individual and program accreditation, if applicable.Experience in teaching and working with diverse populations preferred.Ability to plan, organize, instruct, and facilitate quality education programs, including development of relevant curriculum. Physical Demands
6 to 8 hours: Performing repetitive movements, grasping and working indoors 4 to 5 hours: Standing and walking
1 to 3 hours: Balancing, bending, driving, kneeling, pulling, pushing, reaching, sitting, twisting and working in temperature extremes
Less than 1 hour: Climbing, crawling, working at heights and working outdoors
Lifting and Carrying:
Less than 10 pounds: 10-15 repetition(s) per hour 10 to 20 pounds: 10-15 repetition(s) per hour
20-50 pounds: 1-10 repetition(s) per hour
50-100 pounds: Less than 1 repetition per hour
More than 100 pounds with help: Less than 1 repetition per hour
Additional Physical Requirements:
Vision: Adequate with aid to read instructions, labels, documents, computer screens, and differentiate between colors.
Hearing: Adequate with aid to understand oral requests, telephone conversation, and PA systems.
Required Employee Program Safety Training:
Bloodborne Pathogen, emergency action plan, emergency eye wash, emergency procedures, ergonomics (office/workplace), hazardous waste, medical waste and slips, trips & falls.