Interlibrary Loan Associate

Grand Forks, ND
May 04, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Position Information: Description

Receives and fills interlibrary loan requests submitted by UND patrons and other libraries. Follows policies in accordance with the ALA Interlibrary Loan Guidance and ensures copyright compliance. Assists with gathering and maintaining statistics on ILL borrowing and lending.

Duties & Responsibilities
  • Assist in borrowing items from other institutions to fill Interlibrary Loan requests from UND faculty, students, and staff.
    • Receive requests from patrons.
    • Fill requests according to American Library Association ILL guidelines, Copyright Clearance Center guidelines, and Chester Fritz Library policies and procedures.
    • Verify citations for requested material and forward to the Reference Desk for assistance when necessary.
    • Identify appropriate providers to fill requests.
    • Request items from other libraries and document suppliers.
    • Process and distribute filled request to UND patrons.
    • Verify interlibrary loan invoices for borrowing charges and forward them to Administration for payment.
  • Assist in lending Interlibrary Loan requested items to other institutions.
    • Receive requests from other libraries.
    • Verify ownership, location, and circulation policies for items requested.
    • Process requested items and ship using the most appropriate method.
    • Respond to special messages and resolve problems through ILL database message systems.
  • Provide excellent customer service to patrons in person and through email, phone, and chat.
    • Answer patron questions concerning ILL charges, renewals, and status of ILL requests.
    • Answer patron questions on use of the ODIN system and library policies and procedures.
    • Charge and discharge materials for patrons, as well as generate recalls, holds and renewals of materials.
    • Collect ILL fees and charges, and remit as appropriate. 
  • Stays current with ILL procedures and copyright.
    • Follows supervisor's recommendations on implementation of policies and procedures for the most efficient and effective operation of interlibrary loan.
    • Stays current by subscribing to listservs, and attending workshops, webinars, and conferences.
Required Competencies
  • Strong communication skills
  • Demonstrated attention to details 
  • Strong customer service skills
Minimum Requirements
  • Associates degree OR equivalent experience
  • 1 year experience working in a library
  • Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. 

Preferred Qualifications
  • 1 year experience providing ILL services
  • 1 year experience working in an academic library
  • 1 year experience using OCLC software
  • 1 year experience using Ex Libris software
Minimum Hiring Salary/Position Classification

$30,000 Annual, Non-Exempt, Full-Time, Benefited

Work Schedule/Start Date

Monday through Friday 8:00am to 4:30pm, projected start date is June 16, 2021


Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status, and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

Similar jobs

Similar jobs