Financial Aid Counselor
- Employer
- Stanford University
- Location
- Undergraduate Admissions: Financial Aid Office: Visitor Information Services, Stanford, California, United States
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
- Reviewing student eligibility for outside scholarship funds, per University policy and donor guidelines; adjusting existing aid packages as appropriate.
- Adjusting student eligibility upon request for student loans based on eligibility guidelines.
- Communicating complex financial information and application procedures to prospective students, current students, and their families in a clear, timely and professional manner.
- Responding to a high volume of requests for information via email.
- Serving as the main point of contact for walk-in and phone traffic for FAO.
- Answering inquiries by clarifying desired information; researching, locating and providing information.
- Resolving problems by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems.
- Documenting student interactions when appropriate.
- Occasionally assisting with data updates; indexing of scanned documents and updating student records.
- Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.
- Excellent communication skills, including the ability to exercise tact and discretion when dealing with students, families, donors and staff.
- Excellent phone and verbal communication skills.
- Strong customer service skills.
- Ability to work at a very detailed level, using numeric data with a high degree of speed and accuracy.
- Demonstrated ability to set priorities, managing time and workflow and to managing multiple, concurrent high priority projects in a time-pressured environment.
- Ability to understand and explain university policies to others.
- Ability to work as an effective member of a team, identifying and implementing process improvements.
- Demonstrated analytical and quantitative skills and good judgment.
- A Bachelor’s degree and one year of relevant experience (1-2 years preferred) or a combination of education and relevant experience.
- Ability to use multiple financial aid systems, document management systems, and Windows-based environment and office applications.
- Freedom to grow. We offer career development programs, tuition reimbursement, or auditing a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
- Schedule: Full-time
- Job Code: 7626
- Employee Status: Regular
- Grade: E
- Requisition ID: 89397
Organization
Change the world. And yourself.
Stanford University has changed the world, over and over again.
We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.
At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.
Stanford Facts at a Glance
Opened 1891
Student Enrollment
- Undergraduates: 6,980
- Graduates: 8,897
Campus
- 8,180 contiguous acres in six governmental jurisdictions
- Nearly 700 major buildings
- 97% of undergraduates live on campus
Research
- 5,300 externally sponsored projects
- $1.33 billion total budget
Faculty
- 2,043 faculty members
- 21 Nobel laureates are currently members of the Stanford community
- 5:1 student to faculty ratio
Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert