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Assistant Director of Operations

Employer
The University of North Carolina at Charlotte
Location
Student Union

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:

40

Months per year:

12

Position Number:

012680

NC Salary Grade Equivalency:

67

Classification Title:

Student Services Specialist - Journey

Working Title:

Assistant Director of Operations

Salary Range:

$37,253 - $46,895

Anticipate Hiring Range:

$37,253 - $42,182

FLSA Status:

Non Exempt

Division:

Student Affairs

Department:

Student Union Activities & Rec(Adm)

Work Unit:

Student Union

Work Schedule:

8:00 am – 5:00 pm; Monday – Friday, with some evening and weekend hours required, in accordance with event schedules.

Primary Purpose of Position:

The Assistant Director for Operations is an integral part of the daily operation of the Popp Martin Student Union at UNC Charlotte. The Assistant Director is responsible for the overall management and development of the student staff, including recruitment, training, evaluation, and supervision, consistently ensuring policies and procedures are administered and learning outcomes are achieved. They will provide ongoing management initiatives within the Student Union, including oversight of the Building Managers and Information Center, collaboration with facilities staff to ensure meeting/event space cleanliness, maintenance and support general building operations at the direction of the Associate Director. They will supervise the full-time Operations Coordinator. The Assistant Director will work closely with Conferences, Reservations, and Event Services (CRES) and other staff to ensure the comprehensive details of meetings, conferences, and other programs are managed to both customer and departmental standards for events hosted within the Popp Martin Student Union. He/She will also assist with risk management activities, budget development, inventory control, customer service initiatives, and other projects as needed in support of the mission of the Popp Martin Student Union and the University at large.

Minimum Education/Experience:

Required Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.

All degrees must be received from appropriately accredited institutions.

Essential Job Duties:

*Develop and administer, in conjunction with Popp Martin Student Union, Cone University Center, NinerTech and other student employee supervisors, an inclusive student employee training program based on sound student development principles and current industry best practices. Ensure student employee training protocols are current and available in multiple distribution formats, including Canvas.

*In coordination with Operations Coordinator, Associate Director and Assistant Director of Cone Center supervise, train, and develop approximately 100 student employees functioning as Student Building Managers, Operations Assistants, Loading Dock Attendants, Art Gallery Attendants and Information Center Specialists. Responsibilities include, but are not limited to, recruitment, training, supervision, evaluation, counseling, and discipline.

  • Hire, train, supervise, evaluate and develop the Operations Coordinator, providing comprehensive support and resources to ensure success.
  • Manage the daily functions of the Building Managers and Information Center ensuring proper staffing, adequate resources, updated technology, information and marketing dissemination, policy enforcement, and the provision of high end customer service at all times.
  • Serve as liaison to the Conferences, Reservations, and Event Services (CRES) department, meeting regularly with staff to ensure proper staffing, support, and resources for events scheduled in the Popp Martin Student Union.
  • Manage the daily operations of a comprehensive event schedule, ensuring all setup and pre-production requests are in place in a timely manner, audio visual requests are fulfilled, and all equipment is operating to departmental standards.

Other Work Responsibilities:

  • Benchmark training programs with those of other higher education institutions, and integrate best practices as appropriate. Manage record keeping process and all recognition activity for program participants. Integrate outcome data with annual assessment plan and departmental strategic plan.
  • Direct, evaluate, and implement improvements within the student employee model to achieve organizational goals.

*Develop and administer student staff development opportunities and assist in designing and executing student staff recognition and reward programs.

  • Serve as backup for student staff, serving with the Operations Coordinator in an “on-call” capacity for students when needed during night, weekend, inclement weather, and holiday shifts.
  • Serve as part of the Student Union Operations Team, providing insight and recommendations in strategic planning, financial issues, student development, and departmental oversight.

*Collaborate with the facilities team (including Building Services and Maintenance) to ensure meeting and event spaces are clean and maintained at all times and in a timely manner.

  • Serve as a resource on the development, management, and enforcement of policies and procedures, offering recommendations as needed on updates and revisions.
  • Assess risk management associated with events held in the Popp Martin Student Union, and make recommendations for adherence to university guidelines.
  • Develop and assess daily event operations workflow and the performance of student staff while utilizing results to inform future best practices
  • Assist the Associate Director in developing and managing departmental budgets related to Student Union operations and systems.

Departmental Preferred Experience, Skills, Training/Education:

  • Master’s degree in Student Personnel Administration, Business, or related field and 1-3 years of experience in a Student Center, Student Union or University Center environment and/or facilities, operations and services management field.
  • Knowledge and understanding of the role of a University Center and/or Student Union.
  • Strong organizational skills and attention to detail, documented by prior experience.
  • Excellent verbal and written communication skills.
  • Ability to supervise full-time and student employees.
  • Proficient computer and technology skills.
  • Ability to develop collaborative relationships, both internally and externally.
  • Knowledge of student development theory and experience in practically applying this knowledge.
  • Experience with the development of student training programs.
  • Interpersonal and human resource management skills.
  • Willingness and flexibility to work with students in unstructured situations at variable hours and weekends.
  • Proven ability to manage and provide leadership for a diverse set of facilities, programs, and services.
  • Understand basic accounting principles and budget development.

Work Location:

Student Union

Posting date:

05/03/2021

Closing date:

05/17/2021

Proposed Hire Date:

07/30/2021

Special Notes to Applicants:

Please submit a resume and cover letter with your application.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.

Upload resume and cover letter as PDF file to ensure proper formatting.

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application.

Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Organization

About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link: https://diversity.uncc.edu/

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link: https://diversity.uncc.edu/sites/diversity.uncc.edu/files/media/Campus%20Plan%20for%20Diversity%2C%20Access%2C%20and%20Inclusion%202016.pdf

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:

  •  

    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.

       

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