Financial Aid Specialist

Job description


Looking to Transform and Change Lives every day? Think about joining our Jackson College team and be a part of one of the elite League for Innovation Colleges. Located in the Midwest, with four beautiful seasons, miles of golf courses and beautiful lakes parks, trails, and active downtown. Jackson has an Amtrak stop, bus service, and we are an hour from an international airport. Our employees enjoy working on a beautiful campus complete with state-of-the art facilities, a fitness trail, disc golf, on site mental, dental, and physical care and childcare. We believe in serving our community and making a positive difference to the life and future of our region by making socially responsible decisions that have real, beneficial and measurable impacts on people and the world around us. We offer competitive wages, excellent benefits, along with wonderful employee incentives! While we offer many of the amenities of larger institutions, our students, and our Total Commitment to Student Success (TCS2), is our focus. We provide small class sizes, individual professional development opportunities and a family atmosphere. Apply now for the possibility of becoming part of this great institution.

Primary responsibilities include assisting with the administration and management of Federal, State, institutional, and private financial aid programs. Assist students through the financial aid process from initial application to final determination of eligibility and disbursement of funds. Respond to student, parent, and College staff inquiries regarding the financial aid process. Assist in responding to phone calls and the ACD line. Assist with walk-in visits from students and/or parents. Cross-train in all other financial aid processes. This position also supports the Corrections Education Program (CEP), therefore this position requires travel to the correctional facilities to assist with financial aid duties.

Essential Functions


  • Manage and monitor processing of all incoming internal and external mail. Provide materials and training for student workers, center staff and other student services team members to better assist students and prospects with financial aid needs.
  • Assist in managing the workload for the financial aid student employee.
  • Collect financial aid documents from students and review them for accuracy and request additional documentation as necessary.
  • Assist in updating Colleague regarding student status and adjust awards on AIDE as needed.
  • Assist with financial aid historical student records. Assist with financial aid scanning and retrieval on the Perceptive Content System.
  • Manage and maintain the financial aid e-mail account and fax machine.
  • Provide front-line support at the Student Services Nexus and answer the financial aid ACD telephone line.
  • Review, make recommendations, and adjustments as necessary for professional judgement(s)
  • Serve as a liaison for the CEP program
  • Travel as needed to correctional facilities to support the CEP program; as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
  • Assist with other tasks in the financial aid office and in Student Services, as needed.
  • Other duties as assigned.
  • Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission and vision and being in agreement to be evaluated by same.
  • Minimum Qualifications

    To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Education and/or Experience

    Bachelor’s degree (B.A.) preferred, or equivalent; or six months to one year of related experience and/or training; or equivalent combination of education and experience. Unofficial transcript showing degree awarded must be attached to your application or application will be rejected as incomplete.

    Other Skills and Abilities

    Ability to organize complex technical information and data. Ability to deal effectively with students and the general public. Ability to work extensively with Colleague and with personal computers. Knowledge of office software including word processing, spreadsheets and databases. Ability to assume decision-making responsibilities with minimum supervision.

    Language Skills

    Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of organizations.

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.

    Supplemental Information

    Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

    It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

    When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

    The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

    Final candidates will be subject to a criminal background as part of the employment process.

    If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

    Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

    A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years (2014-2016) for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

    Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.




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    Job No:
    Posted: 5/3/2021
    Application Due: 5/14/2021
    Work Type: Full Time