APEX Student Success Coordinator

Job description

Category:: Administrative/Staff
Department:: APEX
Locations:: Springfield, MA
Posted:: Apr 30, 2021
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 2832
Position ID:: 130594

About American International College:

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 3200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

The AIC Plan for EXcellence (APEX) Program is a shared, comprehensive four-year experience to help undergraduate students succeed and persist through to graduation. The APEX Program is a federally funded grant program that is supported by a United States Department of Education Title III Grant (Strengthening Institutions Program). The focus of the APEX Program is to assist students achieve their own apex by helping them identify, develop, and achieve their educational, professional, and personal goals. The program is organized around four broad learning outcomes: Intellectual Development & Lifelong Learning, Personal Growth, Social & Cultural Competency, and Career & Professional Development.

The APEX program is comprised of four one-credit APEX courses (one taken each academic year) in conjunction with vibrant out-of-classroom experiences that are intended to strengthen and enhance a student's AIC experience. The academic courses, referred to as APEX 1-4, are designed to help students navigate the various academic, social, and personal transitions that they will experience in college while preparing them for their future careers. The four courses also serve as part of the College's General Education requirements for students. Students will complete a variety of activities and assignments, such as goal setting, creating e-portfolios, and conducting informational interviews that will help them grow and learn over their time at AIC. Additionally, students will participate in structured co-curricular experiences that extend their learning while helping them develop strong connections to their peers, faculty, staff, and the campus.

The position of APEX Student Support Coordinator was created under the auspices of the Department of Education Title III, Part A: Strengthening Institutions grant awarded to American International College for the development of the AIC Plan for EXcellence (APEX) program. The position will be funded partially through the grant's dedicated personnel funds through September 30, 2024.

Job Description:

  • Teach two to three (2-3) sections of a 1-credit course (AIC Plan for Excellence) in both the fall and spring semesters.

  • Meets regularly with students with academic warnings and ensures positive learning outcomes. Provide proactive advising and student support for first-year and sophomore students.

  • Connect students with academic resources including tutoring, career advising, faculty office hours, and software/programs and other teaching materials.

  • Participate in various events and programs within the College and in coordination with other offices. These events may include Open Houses, Summer Summit, and Fall New Student Orientation.

  • Provide proactive advising and student success support for first-year and sophomore students.

  • Participate on committees and working groups focused on student success, retention, and persistence as needed.

  • Other responsibilities as assigned by the Director of APEX or Associate Director of APEX.


  • Required Degree(s): Bachelor's Degree in education, counseling, liberal arts or a related field.
  • Preferred Degree(s): Master's degree in education, counseling, student development, or related field.

  • Required Field of Expertise: At least two years of experience working in Student Life, Advising, Student Activities, Career Services, or related field. Understanding of and experience utilizing strategies that promote student success and retention at the collegiate level.

  • Preferred Field of Expertise: Experience serving as an undergraduate courses; Experience with developing and planning initiatives; Familiarity and past work experience with student databases (e.g. Starfish, CampusLabs, Jenzabar)


  • Demonstrated success in the development and implementation of programs and services to support and nurture a diverse student body

  • Effective written and oral communication skills, and advanced computer skills.

  • Proficient in the use of Microsoft Office Suite, student databases and the ability to create detailed reports, documents, presentations.

  • Ability to work independently and as an effective member of a team.

  • Knowledge of best practices and ability to create dynamic learning opportunities for students

  • Ability to create strong relationships with faculty, staff, and students

Additional Information:

Work Schedule

This is a full-time, grant funded, exempt level, benefit eligible position. Normal department office hours will be Monday through Friday, 8:30am - 4:30pm, flexible to the needs of the department. Occasional nights and/or weekends may be required.

AIC reserves the right to fill this position at a level above or below the level included in this posting.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

  • Brief cover letter
  • Current resume
  • Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.




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Job No:
Posted: 5/3/2021
Application Due: 7/2/2021
Work Type: Full Time