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Enrollment Management Technology Support (OPS)

Employer
Florida State University
Location
Tallahassee, FL

Job Details

Job Title: Enrollment Management Technology Support (OPS)
Location: Tallahassee, FL
Regular/Temporary: Temporary
Full/Part Time:
Job ID: 48775
Department

Office of Enrollment Management

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

Responsibilities

The primary role of the Computer Support team is to provide first contact for all internal service requests, including phone calls, emails, and online chats to provide
problem resolutions and service as efficiently as possible. Translates customer needs, ensuring appropriate submission and accurate completion of all requests that are received into appropriate workflows. Support ranges


from providing general information and assistance with submissions to technical troubleshooting including detailed desktop, application, networking, account
management, login issues, and email. Requests are fulfilled or routed to appropriate IT provider groups according to specified guidelines using appropriate systems.Participates in training/testing initiatives related to new releases and/or changes to services and systems through collaboration with IT Provider Groups. Assists with testing, troubleshooting, and documentation to incorporate into Computer Support Daily operations.


Frequently moves IT equipment weighing up to 35 lbs between the computer support office and various service locations. Frequently positions self to maintain
computers in offices, including under desks and in storage closets. Constantly operates a computer and other office productivity machinery. Other duties and special projects may be assigned as necessary. Collaborates with all areas of Enrollment Management in a team approach to provide depth of
coverage.

Qualifications

High school diploma or equivalent and one year of experience; or an equivalent combination of education and experience.

Experience speaking to customers on the phones, via chat, and email daily.

Ability to multi-task effectively in their work environment alone, but also while working as a team.

Ability to write procedures and work in multiple ticketing systems effectively and detail oriented

An understanding of how computers operate and be able to do daily computer-oriented duties, update and create documents in multiple platforms.

Ability to read/write/understand procedures that are implemented daily.

Experience maintaining effective working relationships.

Experience utilizing technical and problem solving skills.

Knowledge and experience in standard concepts, practices, and procedures for computer support.

Knowledge of computer operations, functions, and related peripherals.

Experience training others in the use of computers.

Experience prioritizing, organizing, and performing multiple work assignments simultaneously.

Preferred

Experience discussing technical subjects effectively verbally and in writing.


Experience with Drupal or other Content Management Systems.


Knowledge of HTML, CSS, PHP, Python, Javascript, and/or other programming languages.


Experience with Command Line Interfaces in Windows and Linux operating systems.


Seeking a degree in Computer Science, Cyber Criminology, Information Technology, Information Communication Technology, Electrical Engineering, similar degree or previous experiences.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

$12/hour

Pay Plan

This is an OPS/temporary Job.

Schedule

This is a part-time position. Hours will vary depending on availability and organizational demand.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees who meet certain criteria will be offered affordable health care coverage. For more information on the Affordable Care Act, please visit the Benefits website and click on Employee Insurance Eligibility.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Re-advertisement

This position is being re-advertised. Previous applicants need not reapply.

Organization

Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

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