Enrollment Management Technology Support (OPS)
Job Title: Enrollment Management Technology Support (OPS)
Location: Tallahassee, FL
Job ID: 48775
Office of Enrollment ManagementEqual Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
The primary role of the Computer Support team is to provide first contact for all internal service requests, including phone calls, emails, and online chats to provide
problem resolutions and service as efficiently as possible. Translates customer needs, ensuring appropriate submission and accurate completion of all requests that are received into appropriate workflows. Support ranges
from providing general information and assistance with submissions to technical troubleshooting including detailed desktop, application, networking, account
management, login issues, and email. Requests are fulfilled or routed to appropriate IT provider groups according to specified guidelines using appropriate systems.Participates in training/testing initiatives related to new releases and/or changes to services and systems through collaboration with IT Provider Groups. Assists with
testing, troubleshooting, and documentation to incorporate into Computer Support Daily operations.
Frequently moves IT equipment weighing up to 35 lbs between the computer support office and various service locations. Frequently positions self to maintain
computers in offices, including under desks and in storage closets. Constantly operates a computer and other office productivity machinery. Other duties and special projects may be assigned as necessary. Collaborates with all areas of Enrollment Management in a team approach to provide depth of
High school diploma or equivalent and one year of experience; or an equivalent combination of education and experience.
Experience speaking to customers on the phones, via chat, and email daily.
Ability to multi-task effectively in their work environment alone, but also while working as a team.
Ability to write procedures and work in multiple ticketing systems effectively and detail oriented
An understanding of how computers operate and be able to do daily computer-oriented duties, update and create documents in multiple platforms.
Ability to read/write/understand procedures that are implemented daily.
Experience maintaining effective working relationships.
Experience utilizing technical and problem solving skills.
Knowledge and experience in standard concepts, practices, and procedures for computer support.
Knowledge of computer operations, functions, and related peripherals.
Experience training others in the use of computers.
Experience prioritizing, organizing, and performing multiple work assignments simultaneously.Preferred
Experience discussing technical subjects effectively verbally and in writing.
Experience with Drupal or other Content Management Systems.
Experience with Command Line Interfaces in Windows and Linux operating systems.
Seeking a degree in Computer Science, Cyber Criminology, Information Technology, Information Communication Technology, Electrical Engineering, similar degree or previous experiences.
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
This is an OPS/temporary Job.Schedule
This is a part-time position. Hours will vary depending on availability and organizational demand.Criminal Background Check
This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
OPS employees are covered under the Affordable Care Act. OPS employees who meet certain criteria will be offered affordable health care coverage. For more information on the Affordable Care Act, please visit the Benefits website and click on Employee Insurance Eligibility.Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.