Job location: San Antonio TAMUSA

Employment Type: Full-time
Posted data: 2021-12-10
Req: R-037366
Job Title

Business Analyst II

Agency

Texas A&M University - San Antonio

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The IT Business Analyst II, under direction, serves as technical support and business workflow lead for A&M-SA’s ITS department. Provides technical oversight for the assigned applications of and compliance with technical standards. Partners with the DevOps, Enterprise Applications, and Project Management teams to develop technical specifications for the system, including points of integration with other applications and workflow development.

This position typically works Monday - Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evenings, weekends, and peak times.

Responsibilities:

Primary Functional and Technical Support for Assigned Applications

• Act as a consultant to campus stakeholders; provide functional/technical support; propose the best course of solutions for business owner(s) approval.

• Design, implement, and deploy solutions for small- to medium-sized projects that incorporate out-of-the-box software and functionality.

• Leads requirements gathering sessions to collect, analyze, review, document, and define scope based on business needs and requirements.

• Analyzes user specifications and requirements for projects throughout campus, including integrations, customizations, configurations, and more.

• Develops and/or reviews complex system documents and technical specifications to convey business requirements and support efficient system design, programming, and/or configuration.

• Creates and maintains relevant documentation for internal IT teams and campus end users, including technical documentation for each project, including System Documentation, End User Documentation, and a Test Plan.

• Coordinates the creation of detailed functional and technical system specifications.

• Designs data reporting and business intelligence systems to meet client and university needs.

• Provides consultative service and support for assigned applications.

• Researches problems and recommends solutions for customers.

• Performs both business process re-engineering and analysis of the work processes, as needed.

  Develops, documents, and revises system design procedures, test procedures, and quality standards.

• Conducts tests and inspections of products, services, or processes to evaluate quality or performance.

• Participates in user acceptance testing and testing of new system functionality.

• Evaluates existing systems/services to determine if they satisfy relevant quality standards.

• Participates in continual quality improvement with a focus on improving customer satisfaction and business productivity.

• Provides weekly status meetings and demos to keep the customer informed on project progress and report/discuss any obstacles.

• Provides troubleshooting, training and support for the customer during end-user testing and the post-deployment phases of implementation and post-implementation patches, upgrades, and software enhancements.

Software Support of Assigned Applications

• Provides technical, database, and system support at a high-level for assigned applications.

• This could mean developing custom reports, creating technical documentation, or system process analysis to drive configuration decisions.

• Contributes to IT-projects by acting as the system implementation specialist for assigned applications.

• Works to resolve software and configuration problems with 2nd and 3rd level support engineers.

• Proactive willingness to learn and understand software and the mechanics of their implementation and deployment, specifically as they impact functional processes and procedures.

• Reviews and test new application releases to discover bugs and potential enhancements proactively.

• Provides feedback on current application processes and participates in department retrospectives.

• Participates in knowledge exchange on application forums and other department meetings

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Education & Experience:

• Bachelor's degree in applicable field

• Three+ years of experience working with business systems in an implementation and/or technical support capacity. (experience in technical or process analysis and experience supporting functional end users)

• High attention to detail; strong organizational and writing skills

• Ability to gather information requirements, retrieve accurate information, and present that information in an understandable form

• Self-motivated and resourceful with a high level of energy and drive for achievement; highly self-driven and self-motivated

• Team oriented, user-friendly, and able to elicit welcoming customer engagement

Knowledge, Skills and Abilities:

• Knowledge of advanced process analysis, troubleshooting, problem solving, client relations, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency in Information Technology Interface Library (ITIL).

• Demonstrated knowledge of the SDLC and how to incorporate Agile principles, methodology, and best practices to move things forward

• Ability to ramp up quickly and learn through any means necessary to get up-to-speed and maintain subject matter expertise on product and service offerings

• Strong diagnostic and problem solving skills; problem solving and root cause identification skills

• Proven ability to deliver against tight deadlines and manage multiple priorities

• Fluent knowledge of MS Office Suite, specifically related to productivity tools

• Ability to drive multiple work efforts of varying levels of complexity, multitask, and work cooperatively with a wide variety of people, including end users, executives, IT developers, and various technical staff

• Resilient and tenacious with a propensity to persevere

• Demonstrated ability to influence others and move toward a common vision or goal

• Demonstrated ability to effectively translate, simplify and communicate technical information to diverse groups of stakeholders

• Ability to work effectively with minimal supervision, as well as in various collaborative team structures

APPLICATION PROCESS:

Please make sure to provide the following documents:

1) Application

2) Cover Letter to include two professional references

3) Resume

For detailed instructions on how to apply for any positions on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Make sure that all required documents are uploaded prior to submitting the application. If you have issues with adding documents with your application, please contact HR at 210-784-2058.

Once your application is submitted, no changes or revisions can be made.

Summary of Employee Benefits

http://www.tamusa.edu/documents/hr/summary-of-employees-benefits-2019.pdf

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.