Assistant Director - Student Support Services - Online Campus

Job description

Job location: Remote

Employment Type: Full-time
Posted data: 2021-04-30
Req: R0006064
Job Description:

Position Summary:

Reporting to the Director of Student Support Services, this position provides support for the Director in specialized retention efforts, programming, report management, as well as providing additional management of the Student Support Counselors (SSCs). The Assistant Director maintains collaborative, working relationships with faculty and other student facing departments to support and coordinate programs, services, and activities consistent with the university’s mission, strategic goals, and regulatory requirements. Student contact is extensive and substantive as is maintaining accurate records in order to support students’ through their programs. Staff members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services.

About the Department:

The Student Support Services team is the single-point of access for students and provides student-centered support services (ADA accommodations, international student services, etc.) in addition to being integral in student life & events. SSCs administers a high-level of customer service to ensure student persistence and success.

Student Support Services team members work collaboratively within the office and with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services, which will include occasional evenings and weekends. While this position is remote, only applicants within commuting distance of one of our physical locations will be considered. This includes: Anaheim, Chicago, Dallas, Los Angeles, San Diego, and Washington, D.C.


  • Supports Director by taking ownership over major retention initiatives and efforts
  • Provides strong leadership and managerial skills among SSC team
  • Serves as exemplar in student support and models positive teamwork within the SSC team and between various departments (Registrar, Student Finance, Admissions, etc.)
  • Assist the Director in creating, managing, and disseminating relevant reports
  • Show understanding of interworking's of knowledge, technology, outreach, team work leading to positive retention and completion rates at TCSPP
    • Clearly articulate how each of these processes aid in a positive student experience, increased retention
  • Shows ability to identify training needs of the entire team and/or individual SSCs
  • Works on professional development skills and continually strives to improve and strengthen leadership skills
  • Ability to explain fundamental elements of compliance, DOE regulations, TCSPP catalog/handbook to students, and articulate what the SSC team and TCSPP does in efforts to remain complaint with regulations and laws
  • Ensure knowledge and compliance of TCSPP created Standard Operating Procedures (SOPs) and be able to train new SSCs on SOPs and other processes
  • Utilizes superior knowledge of catalog, policies, SOPs and best practices with interactions with students, SSCs and other departments
  • Work with Academic Records Coordinator and Student Accounts to produce hold lists and be point person for hold outreach and processes
  • Serve as mentor with new SSCs and assist with training and onboarding of new team members
  • Participate in program and school related meetings as directed by Director
  • Work with and support new and continuing students comprising a diverse student body at various stages of their education
  • Administration of advising services including registration, evaluation of program requirements, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress
  • Call/meet with each student throughout the term to ensure they are successfully completing coursework and to provide support
  • Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support
  • Ensure student’s academic account/record are accurate and up-to-date by clear and timely processing of important academic forms (e.g. Add/Drop, Withdrawal, Leave of Absence, etc.)
  • Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program
  • Perform other duties as assigned

Essential Knowledge, Skills, and Abilities:

  • Ability to meet deadlines
  • Capability of working as part of a team and also leading a team when necessary
  • Excellent writing, interpersonal, and PC skills (Word, Excel, Power Point)
  • Equally capable of working independently or in a team, with strong organizational and time management skills
  • Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title
  • Experience/comfort with utilizing technology in an educational setting preferred
  • Excel: Intermediate, ability to create, distribute and train on Excel reports
  • Campus Vue: Intermediate, ability to pull, distribute and train on CV reports - Preferred

Position Qualifications:

  • 4+ years of student-facing experience in a higher education setting
  • Demonstrated leadership in student facing department (e.g. supervision, project management, etc.)
  • Proven track record of an ability to implement change and oversee new initiatives
  • Bachelor's degree required, Master’s degree preferred
  • Ability and willingness to work evenings and weekends as required by supervisor and student need

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.




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Job No:
Posted: 5/2/2021
Application Due: 5/8/2021
Work Type: Full Time