Student Support Counselor & Coordinator for Student Life & Events - Online Campus
Job location: Remote
Employment Type: Full-time
Posted data: 2021-04-30
Reporting to the Director of Student Support, this hybrid Student Life & Events Coordinator/Student Support Counselor works within the Student Support Services department to deliver student life programs for the Online Campus of The Chicago School of Professional Psychology. This position maintains collaborative working relationships with campus leadership, faculty, and other student-facing departments to support and coordinate programs, services, and activities consistent with the university’s mission, strategic goals, and regulatory requirements. Major areas of responsibility include commencement, orientation, event communication, and student organizations. This position will also serve as the primary Student Support Counselor for a caseload of students, which requires extensive and substantive student contact, as well as maintaining accurate records.
About the Department:
The Student Support Services team is the single point of access for students, providing student-centered support services (ADA accommodations, international student services, etc.). Student Support Counselors administer a high level of student service to ensure student persistence and success.
Student Support Services team members work collaboratively within the office and with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services, which will include occasional evenings and weekends. While this position is remote, only applicants within commuting distance of one of our physical locations will be considered. This includes: Anaheim, Chicago, Dallas, Los Angeles, San Diego, and Washington, D.C.
Student Life & Events
- Plan, manage, and direct all orientation week activities, collaborating with academic departments, coordinating check-in, and coordinating student and staff volunteers
- Manage pre-orientation communications, including Canvas course enrollment/content and Welcome Webinars
- Support the planning, management, and activities, of one or more ground campus Commencements
- Plan, manage, and oversee virtual graduation celebrations
- Oversee and develop Student Interest Groups and recognized Student Organizations by managing annual group registration and budgeting, serving as an advisor, providing appropriate training to student leaders, and supporting event planning and assessment processes
- Maintain and disseminate accurate information about university policies and procedures pertaining to student organizations
- Responsible for planning, developing, and implementing a comprehensive campus-wide Student Activities program which may include social events, colloquia, trainings, and speakers
- Oversee various budgets (Student Life & Events, Commencement, Student Council, etc.) and reimbursements processes, including student conference reimbursements
- Prudently handle expenditures to meet institutional budget need
- Work with and support new and continuing students within a diverse student body at various stages of their education
- Administration of advising services including registration, evaluation of program requirements, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress
- Call/meet with each student throughout the term to ensure they are successfully completing coursework and to provide support
- Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support
- Ensure student’s academic account/record are accurate and up-to-date by clear and timely processing of important academic forms (e.g. Add/Drop, Withdrawal, Leave of Absence, etc.)
- Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program
- Advising students on course/program content and registration in degree program of study
- Follow-up on the progress of Academic Plans for students on who do not meet the Satisfactory Academic Progress Requirements or in need of additional support
- Collaborate with various student facing departments such as Academics, Financial Aid, Admissions, and Student Accounts to ensure the success of the student
- Work with Office of the Registrar to ensure that incoming and current students receive timely information and guidance regarding institutional policies, course registration, program completion, etc.
- Advise students on support services and resources available to them through their school
- Adherence to set internal, federal, DOE, and affiliate policies and procedures, integrity and ethical standards
- Perform other duties as assigned
Essential Knowledge, Skills, and Abilities:
- Experience in Student Life & Events or other Student Affairs related departments
- Excellent public speaking, writing, interpersonal, and PC skills (Word, Excel, Power Point)
- Equally capable of working independently or in a team, with strong organizational and time management skills
- Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title
- 2-5 years of event planning, student activities, or similar experience
- Bachelor's degree required, Master’s degree preferred
- Experience within student-facing positions and/or Higher Education
- Ability and willingness to work evenings and weekends as required by supervisor and student need
The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.
The Chicago School of Professional Psychology is an Equal Opportunity Employer.