Technical Support Coordinator

Job description

  • STAF - Student Affairs
  • Austin, TX, USA
  • Full Time
  • Email Me This Job

    Technical Support Coordinator

    St. Edward's University of Austin, Texas invites applications for the position of Technical Support Coordinator. Provide complex technical and administrative support to the records processing function of the Dean of Students Office.

    Essential Responsibilities Include:

      Oversee and support the processing and data entry of all student conduct and welfare-related cases and other records.Perform conduct and welfare checks for requests from campus partners on a monthly to as-needed basis.Create, document, and manage business processes to support the Dean of Student Office records management.Work with the Dean of Student team to organize and prioritize the processing of documents and data entry for Title IX and Maxient conduct and welfare reports.Recruit, hire, train and supervise student office workers.Oversee and coordinate the identification, update, and removal of duplicate database records.Assist with budget maintenance for the Dean of Students Office staff, including the processing of invoices, setting up reimbursements, ordering supplies, and cost-effectively managing budget categories.Run analytics of the Maxient database for quality assurance reports, weekly, monthly, and annual numbers.Manage and maintain information on assigned web pages.Other duties as assigned.

    For consideration, a Bachelor's degree or equivalent combination of education and experience. At least two years of related university and supervisory experience. Coursework in computer technology, programming, project management, or similar fields is desirable. Experience with database systems, preferably Banner. Knowledge and expertise with Maxient, Argos, Banner, Salesforce, Box, In-Design, and Smartsheet software preferred. Database reporting or programming experience. Must possess the ability to successfully pass a criminal background check.

    For detailed information, please scroll to the bottom of the page to download the job description.

    The University offers an excellent TOTAL REWARDS package!

    United Healthcare Medical & Rx Coverage (HSA & FSA Available)

    Sun Life Financial Dental Plan

    Sun Life Financial Vision Plan

    Short Term Disability (STD) Insurance

    Long Term Disability (LTD) Insurance

    Life & Accidental Death & Dismemberment (AD&D) Insurance

    Employee Assistance Program (EAP)

    Pet Insurance

    Annual Leave & Paid Sick Leave

    Retirement Plan (TIAA) Employee 5%/Employer Match 7%

    Tuition Benefits

    Paid Holidays

    Services & Discounts


    Interested applicants should submit an online application at; For full consideration, please submit all application materials:

    1. A current resume or CV;
    2. A cover letter addressing the candidate's interest in and qualifications for the position;
    3. A statement on the candidate's ideas, contributions, and goals for advancing Diversity, Equity, and Inclusion while serving in this position; and
    4. The contact information for three professional references


    St. Edward's University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.


    Founded in 1885 by the Congregation of Holy Cross, St. Edward's University is a private, Catholic liberal arts institution of more than 4,000 diverse students located in Austin, Texas. St. Edward's emphasizes critical thinking and ethical practices, as well as small classes, personalized learning, and exciting internship opportunities. The community atmosphere extends to the approximately 800 faculty and staff who work together to make the university a welcoming yet challenging environment for students. An overview of St. Edward's University employee benefits is available at;



    We are not offering sponsorship at this time.

    Background Checks:

    A criminal history background check is required for finalist(s) under consideration for this position.

    Reference #:J202085

    Posted: 04/30/2021

    Available: 05/03/2021

    Full Job Description St Edwards University




    Diversity Profile: University



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    Job No:
    Posted: 5/2/2021
    Application Due: 7/31/2021
    Work Type: Full Time