Associate Director, Employer Relations & Operations

Job description

Associate Director, Employer Relations & Operations

Date Posted: 04/30/2021
Req ID:3985
Faculty/Division: Faculty of Arts & Science
Department: Office of the Dean, Experiential Learning and Outreach Support
Campus: St. George (Downtown Toronto)


About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity:
The Faculty of Arts & Science’s 2020-2025 Academic Plan calls for an ambitious plan to expand experiential learning opportunities available to undergraduate students across all Arts & Science disciplines. The Faculty is committed to preparing students for lifelong success in the labour market, deepening relationships with local partners in the public, private and non-profit sectors and increasing opportunities for international student mobility. As part of this expansion of experiential learning the Faculty has created a new Arts & Science Internship Program (ASIP). Starting in Fall 2021, the program will provide specialized professional development training and paid work-integrated learning opportunities for Arts & Science students across 20 different academic programs, with plans for annual growth. Participation in the ASIP stream will allow students to explore career options, apply their academic learning in a professional context, gain valuable work experience, and build a professional network. We are committed to equity, diversity and inclusion and to designing programming that allows all students to meet their academic and career goals.

Reporting to the Director, Experiential Learning & Outreach Support, the Associate Director, Employer Relations & Operations will develop and lead a team responsible for all external relations activities related to the new ASIP, including building and maintaining relationships with new and existing employer partners, coordinating employer-focused events, overseeing job recruitment cycle operational activities, managing program policies and records, and recommending and implementing improvements in program design. The incumbent will provide effective management to the ASIP Employer Relations and Operations teams and work closely with the Associate Director, Student Learning & Professional Development to ensure students are prepared to succeed and thrive in their work term opportunities, employment targets are met or exceeded, and that exceptional service is provided to students, employer partners and on- campus stakeholders.The Associate Director will also work in coordination with other campus partners to develop and implement a national and international marketing strategy to position U of T as a top recruiting destination.

The incumbent:

  • In consultation with the Director, develop annual plans and budgets for the delivery of the Employer Relations & Operations portfolios, which are aligned to the multi-year strategy.
  • Coordinate and evaluate business development, employer relations, marketing, and communications strategies to maximize job opportunities across the range of disciplines within the Faculty of Arts & Science’s co-op and internship programs and to achieve program goals.Work collaboratively with other U of T co-op and internship program offices to develop cohesive marketing and employer relations strategies that help leverage the strengths of the institution and position U of T as a leader in work-integrated learning and a preferred recruiting destination for employer partners.Analyze, synthesize and disseminate complex program data, including enrolment targets, retention rates, student and employer evaluation data and recruitment cycle statistics, for the purposes of program evaluation and strategic planning.Manage, review and assess the program of employer relations services and identify opportunities for improvement and enhancement. Develop, implement, and review business development key performance indicators (KPIs) and ensure program and team targets and objectives are met. Gather and analyze labour market research from a range of sources (including conducting primary research with employers and synthesizing secondary sources such as reports) in order to assess the feasibility of new co-op and internship programs or growth of existing programs.Support the admissions process for students applying to the Arts & Science Internship Program, including determining admissions criteria and rubrics, and reviewing applications. Manage the operations of the recruitment cycle, including job postings, forwarding applicant bundles, interview scheduling, student matching, and work term activity. Act as an expert resource on employment trends, labour market activity, and new and emerging careers in an ever-changing environment. Champion equity and diversity initiatives and instill a culture of equity throughout the program deliverables.
  • Participate in staff and organization planning to address human resources requirements in order to meet short- and long-term student enrolment growth.

Essential Qualifications:


University degree in a relevant discipline and/or acceptable equivalent combination of education and experience.


Minimum seven (7) years’ full-time, relevant, progressively more senior experience working directly in support of students or individuals in career transition; Sales, service, and/or operational management experience, potentially within a recruitment or work-integrated learning environment; in depth knowledge of careers, jobs, workplace standards, recruitment and hiring practices; experience developing strategic business development plans, developing and implementing programs and events, relationship management and project management. Experience managing staff with a strong understanding of collective agreement administration and managing in a unionized environment.


Ability to lead in a target-based environment. A good understanding of the student and employer market and managerial/leadership competencies. Excellent verbal and written communication skills, as well as presentation skills, with experience in training and presenting to a wide variety of stakeholders at all levels. Must have strong computer skills including the use of word processing, database management, spreadsheet, presentation software, as well as ability to adapt to and learn new technologies.


Proven ability to organize and handle a variety of projects, deadlines and schedules simultaneously under minimal supervision; take initiative and be creative in solving problems. Demonstrated behaviour that indicates personal commitment to innovation, teamwork, flexibility and integrity. Ability to interact effectively and cooperatively with individuals at all levels and build sustainable relationships. Strong negotiation and conflict resolution skills. Tact and diplomacy required when dealing with faculty, staff, students and employers. Proven commitment to equity, diversity and inclusion principles. Must have a valid driver’s license and access to a motor vehicle

Closing Date: 05/13/2021,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 4 -- Hiring Zone: $91,506 - $106,758 -- Broadband Salary Range: $91,506 - $152,510
Job Category: Administrative / Managerial

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Operations Manager, Manager, Intern, Equity, Operations, Management, Entry Level, Finance




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Job No:
Posted: 5/2/2021
Application Due: 5/16/2021
Work Type: Full Time