Student Accounts Representative

Job description

Job Title: Student Accounts Representative
Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 226717
About Us Welcome to one of the most dynamic universities in the nation.

Since 1906, UWG has been home to those who are eager to take their own path, learn, and grow. With more than 13,400 students and 85+ programs, we’ve come a long way since then. Today, we’re a regional powerhouse with locations in Carrollton, Douglasville, and Newnan, Georgia, making a difference in the lives of our students, our neighbors, and the world. The one thing that’s never changed: Amazing things happen when you Go West.

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Becoming UWG

Becoming is about what we grow to be. UWG is positioning for Success in the 21st Century, introducing Strategic Priorities to help shape a comprehensive blueprint for our university. Relevance, Competitiveness and Placemaking serve as the pillars for the future of the institution. Learn more at

UWG Commitment Statement

Dedicating ourselves to the curation of a first-choice university.


Carrollton, Georgia

Job Summary

This position fills a critical role in the overall function of the Office of Student Accounts and Billing Services. This position acts as primary contact for students, parents, university personnel, and other involved parties, concerning a variety of student account questions. This position is responsible for evaluating, analyzing, and posting 18,000+ student refunds totaling over $35 million in annually. All refunds must be posted in accordance with State and Federal regulation. Included in this is the full review and correction of possible errors. This position also acts as a liaison and primary contact for 3rd-party student recipients and vendors. This includes the billing, processing of payments and customer service related to all 3rd-party issues. 3rd-party vendors include, but are not limited to Veterans Administration, GI Bill recipients, prepaid tuition plans, Independent Living students, tuition reimbursement programs, etc. Additionally, this position will collaborate with other departments on campus to ensure Military and Veteran student's 3rd-party payments are properly processed and reflected on their student account. This position reviews student accounts and contracts. This position will have general customer service responsibilities. Must have a clear understanding of FERPA.


Customer service - 25

Primary contact for students, parents, university personnel and other involved parties concerning a variety of student account questions. General customer service responsibilities.

Third party vendors - 35

Liaison (across campus) and primary contact for 3rd-party vendors: billing, processing of payments, journal entries, payment and charge application to student accounts, and customer service related to all 3rd-party issues that may arise. Collaboration and coordination with other departments related to 3-party payments

Student refunds - 35

Evaluating and posting all student refunds. Included in this process of evaluating and posting refunds is the review and correction of possible errors.

Projects - 5
Ad hoc projects

Required Qualifications

Educational Requirements
High School diploma

Required Experience
2 years experience in a professional setting or a bachelor's degree from an accredited institution. Experience working within a database information system. Experience with meeting and/or helping meet strict State and Federal regulations.

Preferred Qualifications

Preferred Educational Qualifications
Bachelor's degree from an accredited institution.

Preferred Experience
BANNER Student Information System experience. Experience working in Higher Education. Experience working in a Student Accounts or billing office. Other documented training programs/courses also preferred.

Proposed Salary

$14.48 minimum - $17.85 midpoint (Hourly)

Knowledge, Skills, & Abilities

This position must be flexible to be able to work extra hours during peak periods if necessary. This position must maintain a courteous and helpful relationship with students, parents, faculty, staff, vendors, and the general public.

This position must demonstrate outstanding communication skills including written and verbal, specifically demonstrating the ability to explain complex and detail oriented information. Work under strict timelines, the ability to work under pressure, the ability to work within a team setting, excellent MS Word, and MS Excel skills.

Apply Before Date

May 5, 2021

Conditions of Employment

Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check and credit check as a prior condition of employment.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, codified at 20 USC 1092 (f) as a part of the Higher Education Act of 1965, is a federal law that requires colleges and universities to disclose certain timely and annual information about campus crime and security policies.

It is always the policy of the University of West Georgia Police Department to provide to the public an annual campus security report and comply with the federal law known as the Clery Act.

Equal Employment Opportunity

It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia¿s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.




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Job No:
Posted: 5/2/2021
Application Due: 5/6/2021
Work Type: Full Time