Job Title: Assistant Director Financial Aid
Location: Clayton State University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 226776
About Us

Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.

The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We’ve been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education’s list of 2017 Great Colleges to Work For.

Job Summary

The Assistant Director of Financial Aid reports to the Director of Financial Aid and is responsible for the supervision of Financial Aid Counselors in all aspects related to verification and awarding all types of aid. This position is responsible for staff development and training needed to ensure accuracy and compliance with institutional policies, federal and state regulations. This position also reviews and verifies financial aid applications, awards financial aid funds, oversees scholarships, and grants. This position represents the University at on-campus and off-campus events. This position requires some evening and weekend work.

Responsibilities

• Provide leadership and supervision to Financial Aid Counselors, Financial Aid Representatives, and casual labor employees as assigned.
• This position meets with current students, prospective students, and parents to assist with understanding their respective financial aid options.
• Maintains professional and technical knowledge including federal, state, institutional, and NCAA policies and procedures. Provide ongoing training and perform routine quality checks to ensure a consistent level of compliance and quality of work, and to identify problem areas requiring training or change in procedures.
• Develop and draft reports and correspondences for the Director such as, but not limited to, reports for federal, state, and private agencies and the University.
• Review requests for professional judgment relating to changes in FAFSA data elements oversee Financial Aid Counselors’ final decisions for dependency override requests, special circumstances, etc.
• Identify the source of complex financial aid issues, determining the appropriate course of action to provide an effective solution, and ensuring follow-through to resolution.
• Coordinate Financial Aid Representatives’ schedules to ensure optimum coverage for students visiting the office (in person and virtually) as well as responding to phone calls, messaging, and emails.
• Oversee management of all scholarships administered and tracked by Financial Aid including but not limited to funds through the Foundation, Athletics, departments, and institutional waivers.
• Responsible for staff development and training needed to ensure accuracy and compliance with federal and state regulations.
• Assist in financial aid processing, including evaluating financial aid applications, performing verification, and awarding financial aid based on federal regulations and institutional awarding policy.
• Collaborate with other departments across the university in committees, meetings, and efforts to serve our students as well as with University of Georgia Board of Regents Advisory groups, State agencies, and Federal agencies as needed.
• Assist Director in preparation of office communications.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the University.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• A Bachelor's degree from an accredited institution of higher education is required.
• Minimum of five years progressive experience in student financial aid, knowledge of federal and state regulations, a strong commitment to and demonstrable proof of effective customer service outcomes and demonstrated leadership and team skills with a positive attitude toward daily challenges.
• Must have multi-tasking abilities and be able to process large volumes of work with accuracy.
• Experience with Ellucian Banner is highly preferred.
• Ability to work and effectively communicate with a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Ability to use independent judgment in making administrative/procedural decisions with minimal supervision.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the University.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: (678) 466-5445.