This position is with the Rural Health Information Hub, a federally-funded national information center focusing on rural health issues. The position is fully supported by grant funds. This position will be responsible for collecting and creating content related to rural health issues for the RHIhub website, www.ruralhealthinfo.org. The Information Specialist will search out, identify, and synthesize information related to rural health; create rural health related topic guides and other web-based products; ensure the accuracy and currency of information found on the RHIhub website; retrieve and disseminate information for users; assist users in retrieving information and navigating the complex web of federal agencies and other relevant organizations; and publicize the activities of the grant program.Department
The Center for Rural Health connects resources and knowledge to strengthen the health of people in rural communities. For 40 years, we have worked with the public and private sectors expanding a circle of partners to develop creative solutions to critical health issues. The Center is located at the University of North Dakota School of Medicine and Health Sciences in Grand Forks. Our approach is multi-disciplinary, as we create solutions to complex challenges. The Center for Rural Health works with communities, healthcare organizations, healthcare providers, policy-makers, researchers, tribal nations, and rural health stakeholders. Additional information can be viewed at: http://ruralhealth.und.edu/.Duties & Responsibilities
Develop and maintain website content for the Rural Health Information Hub website.
- Develop knowledge base and keep current on the latest developments in rural health issues and policy.
- Author and maintain web-based updates, documents, and tools that highlight and synthesize issues and developments for RHIhub users in an un-biased manner.
- Work with editor and editorial group in the creation and maintenance of topic and state guides.
- Determine information needs of users and analyze content needs for assigned topics.
- Identify and work with content experts from various organizations to identify and develop priority content.
- Apply creativity and logic to create solutions, locate specific information, and research issues.
- Identify key resources and concepts related to assigned topics.
- Conduct secondary research, synthesize information, and write original content for each topic guide’s introduction and frequently asked questions.
- Collaborate with program director and program staff on new/improved product ideas and strategies to improve information dissemination related to rural health issues.
- Format content for the web using basic HTML.
Identify, select, organize and index information.
- Search daily for publications, tools, and other rural health resources using Google, WebSite Watcher, RSS feeds, newsletters, social media, and other appropriate tools.
- Use critical thinking skills to evaluate potential resources to determine which would be of interest to RHIhub’s users.
- Index resources and other content to the RHIhub website in real-time, assigning relevant tags and using established selection guidelines and a Content Management System.
- Synthesize information to write original abstracts describing each resource.
- Identify resources that are especially relevant and timely to be featured on topic and state guides, the RHIhub home page, and through social media.
- Regularly review existing records for continued accuracy, currency and applicability.
- Develop and maintain expert search skills on an ongoing basis.
Work in a team environment and participate in collaborative activities, including content development and quality improvement.
- Act as a resource to other staff to ensure that rural health issues are accurately represented throughout the RHIhub website and in communication with RHIhub clients and partners.
- Communicate effectively with program staff, providing input and ideas to colleagues related to content selection and quality improvement, as well as willingly accepting feedback from peers and management.
- Collaborate with program staff on topic and state guides to ensure that all indexed content is targeted to the topic’s scope.
- Contribute to social media presence via recommendations for posts to Facebook, Twitter, and similar sites.
- Assist in creation and evaluation of the program website features.
Answer requests for information.
- Answer the 1-800 phone line during scheduled hours (8 am – 5 pm M-F).
- Receive information requests through a variety of methods, such as e-mail, phone, social media, and in person.
- Provide information to incoming queries by conducting searches of RHIhub’s website, the Internet, appropriate bibliographic and informational databases, and by contacting identified experts in the field and/or putting the information seeker in contact with these identified individuals.
- Synthesize information for delivery to requestor, identifying key points and resources, explaining concepts in plain language, explaining where and how search was conducted, ensuring accuracy of all information provided, and removing extraneous information.
- Track client requests for information, along with responses, in a shared database.
- Assist users in navigating the complex web of federal agencies and other relevant organizations.
- Cultivate and sustain relationships with high-profile rural organizations at the state and national level that can serve as resources for RHIhub clients and questions.
- Assist with publicizing the Rural Health Information Hub.
- Network and build/maintain relationships with key rural health organizations and federal officials.
- Present at state and national conferences, as well as via webinar, recorded videos, and podcasts. Participate in meetings, conferences and workshops locally, regionally, and nationally, as appropriate.
- Exhibit and demonstrate program services at state and national conferences.
Participate in professional activities.
- Accept opportunities to participate on committees, make presentations, and publish appropriate research or accomplishments.
- Keep current on the latest developments in the field and areas of interest through proactively seeking out information, including following appropriate websites, blogs, social media, and newsletters.
- Network with federal/national and state contacts to identify emerging rural health issues and solutions.
- Contribute to the advancement of the profession and status of the Center for Rural Health and the University.
- Knowledge of U.S. rural health issues.
- Must have excellent interpersonal and communication skills, including superior writing skills.
- Must have expert searching skills including web-based searches.
- Strong analytical, problem-solving, and decision-making skills.
- Strong critical thinking skills with the ability to screen content for appropriateness for a diverse audience, considering factors such as political bias, currency, and relevance to rural health.
- Requires strong aptitude with technology. Must show hands-on familiarity with Microsoft Office Suite and demonstrated ability to learn/use new computer software applications.
- Ability to synthesize complicated information from multiple sources into cohesive and plain language that is free of plagiarism.
- Ability to effectively network and build relationships with key experts and stakeholders, including representatives of government organizations and state and national organizations.
- Ability to effectively network and build and sustain relationships with key experts and stakeholders, including representatives of government agencies and state and national organizations.
- Experience presenting to groups.
- Demonstrated organizational skills and ability to be self-directed.
- High level of attention-to-detail and the ability to generate high quality and timely work products.
- Ability to prioritize, multi-task, take initiative, and to work as part of a team.
- Be willing to travel occasionally to national, regional, or local events/meetings.
- Bachelor’s degree with 3 years of similar work experience, may be a combination of volunteer or paid.Experience writing for a diverse audience, with demonstrated ability to write for the web. Writing samples must be submitted (attached) at the time of application. Please provide the following 3 writing samples:
- Sample web page copy (not an article) that uses web-writing best practices to convey information on a topic with which the applicant is familiar, 250-500 words.An email written in a professional style in answer to a request for information on a topic with which the applicant is familiar (that is, write a question and then answer it).A brief summary describing the content of this publication: https://www.ncsl.org/Portals/1/Documents/Health/RuralHealth_PolicyOptions2016.pdf, 30-80 words.
- ***See examples: https://www.ruralhealthinfo.org/resources/4792; https://www.ruralhealthinfo.org/resources/6604
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.Preferred Qualifications
- Prefer Master’s degree (work experience requirement waived).
- Knowledge of U.S. health policy issues through education or work experience.
- Experience or training related to organizing information, searching the Internet, and utilizing a website to disseminate information.
- Experience providing customer service.
- Experience working with state or national organizations.
- Experience developing website content.
- Experience or training in using HTML.
- Experience with using a web-based interface for entering information into a database.
$44,000/year minimum starting salary. Can range higher based on experience and qualifications. Full-time, Benefited, Exempt. This position is partially grant-funded.Work Schedule/Start Date
Monday - Friday, 8:00 am - 4:30 pm.Benefits
Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.To Apply
For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.Additional Information
To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.Confidentiality of Application Materials
Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.EEO Statement
The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.Veteran’s Preference
Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.