IT Support Technician

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Technology Support Technician - Contributing

Working Title:

IT Support Technician

Position Number:


Vacancy ID:


Budgeted Hiring Range:


Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

Monday – Friday; 8:00am-5:00pm

Department Name and Number:

Morehead Planetarium-524500

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Information Technology

Department Description:

Morehead Planetarium and Science Center (MPSC) is a unit within The University of North Carolina at Chapel Hill (UNC). The mission of MPSC is to serve North Carolina and beyond by bringing together the unique resources of UNC to engage the public for an improved public understanding of science, technology and health.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

This position provides technical support for the staff at Morehead Planetarium and Science Center. This includes helpdesk calls, routine and non-routine technical support of hardware and software. It includes the install, configure, maintain, and troubleshoot IT hardware and software components to support the MPSC user community and operational environment. Utilize problem and request management systems to record and track daily operational issues and activities in a timely manner. Execute documented IT standard operating procedures. Communicate with IT team members frequently and regularly to advise on the current status of outstanding projects and tasks.

Minimum Education and Experience Requirements:

Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

Essential Skills, Knowledge and Abilities:

Consistently demonstrates excellent customer service skills
•Experience & Technical Knowledge of Microsoft Window 10 operating system
•Experience & Technical Knowledge of Apple Mac OS X operating system
•Experience & Technical Knowledge of Office 365 Apps, SCCM, PDQ
•Completes and plans operational tasks properly, on time and on-schedule.
•Ability to communicate details clearly and completely in verbal and written format
•Proven ability to multi-tasking with attention to detail
•Ability to work in high stress and high volume situations
•A+ certification

Preferred Qualifications:

•Experience with Service Now or similar ticket tracking applications
•Office 365 Planner Tasks Experience

Special Physical and Mental Requirements:

Requires the ability to lift and move items up to 50 pounds up and down steps.
Requires the ability to connect/disconnect computer components under and around desks as needed

Position/Schedule Requirements:

Evening work occasionally, Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 5/1/2021
Application Due: 5/7/2021
Work Type: Full Time