Student Services Specialist #142279

Job description

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Classification Title:

Student Services Specialist

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Working Title:

Student Services Specialist #142279


Educational Outreach Programs

Position Summary:

This position is on site at our Cullowhee campus.

This position is responsible for providing a wide range of support services to learners of three distinct populations: youth programs, contract programs, and [email protected] There is a broad range of diversity within these populations including, but not limited to, socio-economic, cultural, and educational. Position must be able to maintain these programs as self-supporting, in collaboration with others in Educational Outreach, while ensuring consistent and high-quality customer service.

The position assists in developing, planning, running, and evaluating youth programming. Educational Outreach offers a wide range of summer programming and is always looking to grow offerings for youth. This position, in collaboration with others in Educational Outreach, will be responsible for forecasting the needs of the community, focusing on areas of academic and personal enrichment. Evaluation of programs includes review of budget and return on investment, analyzed in collaboration with the Executive Director and Business Officer, and program evaluations.

This position serves as the primary point of contact for contract courses and students in our contract programs. This position must understand the policies around contract programming, student applications, student records, and program budgeting. This position must retain and be well versed in accreditation requirements for contract programs and federal regulations. Contract programs require high levels of communication, both written and verbal, between students, faculty, staff, administrators as well as other stakeholders, both in the US and abroad.

The position serves as a co-programmer for the [email protected] program. This program provides educational opportunities for adults ages 50 and older. The position works with participants of the program, answering questions, assisting with registration, managing program days, and staffing special events. This position is expected to serve as an Educational Outreach representative on the [email protected] Executive Committee and the Curriculum Committee. This individual may also serve as a point of contact for program speakers, which includes both faculty and community members, as well as sponsors for the program. This position must be knowledgeable of and be able to articulate a wide range of internal policies.

This position is expected to serve as a full member of the Educational Outreach team, assisting with events and working some occasional evenings and weekends, particularly in summer. Occasional travel to WCU’s Biltmore Park location and other instructional sites may also be required.

Knowledge, Skills, & Abilities Required for this Position:

The ideal candidate for this position will possess excellent organizational skills, written and oral communication skills, and experience with program development. Candidate must be able to effectively prioritize work assignments and maintain strict confidentiality, especially regarding student records and finances. The candidate must possess strong customer service skills and the ability to work with diverse groups.

This position will be expected to maintain detailed, up-to-date knowledge regarding internal policies, state and federal policies, and accreditation requirements. Attention to detail is critical to success in this role. The candidate should demonstrate an ability to handle high volumes of work at peak times, as well as an ability to prepare for and anticipate changes in workflow. Position duties require both independent and team-based work.

Establishing and maintaining positive relationships with a wide range of partners is critical. Partnerships for this position include numerous internal and external offices, unique learner populations, individual university employees and community members. Demonstrated commitment to superior customer service across a variety of stakeholders and customers is a must. The ability to assess situations, solve problems and take quick action is necessary to the service of Educational Outreach’s unique populations.

Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

Preference will be given to applicants who have experience with programming in diverse populations, primarily with youth, lifelong learning, or international students. Experience working in higher education is desirable but not required.

Anticipated Hiring Range:

$34,587 - $43,026

Position Type:

Permanent Full-Time

Number of Hours per Week:


Number of Months per Year:


Salary Band Range:

$28,713 - $77,112

Salary Grade:

For administrative purposes during the implementation of Career Banding this Journey level position is considered a Salary Grade 67.

Open Date:


Close Date:


Open Until Filled:


Special Instructions to Applicants:

Applicants must apply online in order to be considered.

Please include a cover letter, resume, and a list of references (with complete contact information).

Applicants must upload a DD-214 if claiming Veteran’s Preference.


If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.




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Job No:
Posted: 5/1/2021
Application Due: 5/10/2021
Work Type: Full Time